Revenue Management

How Active Revenue Management Can Improve Your RV Park

Revenue management is a common term in hospitality because a business can’t succeed long-term without organized growth. It’s important for outdoor properties to have a successful financial strategy so they can scale their business and meet goals with certainty.

Property Management System

4 Security Benefits of a Cloud Based Reservation Management System

Putting guests first should be the foundation of your business strategy — however, protecting your data is equally important. It can impact your business reputation, bookings, and revenue if you fall victim to malware or other cybersecurity concerns.

Guest Experience

How To Cultivate the Guest Experience While Your Business Is Growing

It’s important to keep your guest experience as a top priority. This requires a balance between meeting your business goals and taking excellent care of your current campers and boaters.

Campground & Holiday Park

5 Tips To Prioritizing Camping Safety at Your Campground

You want every camper to have a great experience at your campground, which is why it’s crucial to consider the safety of your guests — and staff — above all else. In fact, Public Risk Management (PRMP) — an initiative by the National Park Service (NPS) — states that “...safety is a shared responsibility between park staff, park partners, and park visitors.”

Marina

Prepping Your Marinas for Hurricane Season

May and June are quickly approaching, which means that the Pacific and Atlantic hurricane seasons are about to begin. For marinas, hurricanes can be particularly harrowing, as they could put your boaters in harm’s way. Below, we’ll discuss everything you need to know about hurricane preparedness for marinas and what these precautions mean from a business perspective.

Campground & Holiday Park

5 Tips for Pet Friendly Lodging at Your Campground

As an outdoor property manager or owner, you prioritize your guests’ experience every day. However, it’s easy to overlook the guest experience for your furry, scaled, or feathered visitors — pets! But with Kampgrounds of America, Inc (KOA) reporting that 62% of their campers bring pets to their locations, this is an opportunity for your outdoor property to provide pet friendly lodging that will have pet-loving campers stampeding to book their reservations.

Guest Experience

How to Measure Guest Experience: 3 KPIs To Track

As an owner or manager, you already know the importance of improving the guest experience at your outdoor property — but did you know it’s also necessary to measure the guest experience?

Campground & Holiday Park

5 Tips To Make Your Campground Instagrammable

Making your campground or marina truly noteworthy is important in today’s competitive environment — especially for first-time campers who want a “picture perfect” experience at your campground. Having an active and current online presence is key to attracting these tech-savvy travelers who want to evaluate your property before booking a reservation. Below, we’ll discuss the importance of social media and five tips for making your property not just memorable, but Instagrammable.

3 Differences Between First Time Campers & Avid Campers

As an outdoor property owner or manager, you’ve made sure that your property is well-equipped to welcome all campers. However, avid campers and first time campers may not approach their reservation the same way. Knowing the differences between the two can help prepare you and your staff to handle the needs and expectations of different types of campers, as well as allow you to further personalize the guest experience. Below, we’ll discuss three differences to consider between first timers and veteran campers.

What Is Revenge Travel and How Can Outdoor Properties Prepare For It?

In the wake of the global pandemic, many travelers were forced to cancel or reschedule their plans. Now, they are coming back in surges. This fierce return to travel has been coined revenge travel.

Scaling Growth With Your Employees in Mind

As an outdoor property manager or owner, adding to your business may become a priority as the number of campers and boaters continues to increase every year. For any business to be successful — especially during times of growth — there must be a dedicated staff supporting your business goals.

3 Ways To Enhance the Guest Experience at Your Marina

As a marina owner or manager, you know that your boater's specific needs and expectations may differ from other outdoor property visitors. So how do you improve the guest experience for your marina visitors?

Guest Experience

How To Prepare Your Outdoor Property for Long Term Campers

According to the Harvard Business Review, obtaining a new customer can cost anywhere from five to twenty-five times more than retaining a customer who has previously done business with you. While earning new campers should be a business goal, long term campers can fill in the gaps between new camper reservations, which can help save you money on continuous marketing efforts, especially during the slow season.

How the RMS Channel Manager Sets Your Property Up for Success

Managing multiple booking channels doesn’t have to be a complex, time-consuming process. The RMS Channel Manager is a useful feature that allows real-time distribution of all of your outdoor property’s linked booking channels and online travel agencies (OTAs). This feature avoids the need for third-party distribution software, saving you time and money. Read on to discover how the RMS Channel Manager can lead your outdoor property to success.

Property Management System

What Is the “Billboard Effect” and How Can Your Property Capitalize?

Are you wondering how to increase direct bookings and your property’s bottom line? If so, the billboard effect may be able to help you.

2022 Self-Service Trends in the Hospitality Industry

As an outdoor property owner or manager, you know the importance of keeping up with the latest trends within the hospitality world. But what exactly are these trends?

Enhanced Guest Experience: 5 Ways To Improve the Reservation Process

As an outdoor property manager, it is crucial to effectively enhance the guest experience — from the moment they find your property to booking a reservation, it is paramount your future campers have a positive experience.

Property Management System

4 Ways a Reservation System Can Improve Your Campground's Website

In order for your outdoor property to be competitive in the industry, your business needs a positive online presence. While there are several reasons your campground needs a well-designed website, reaching potential campers and providing a professional first impression is the most important, as it is the key to increasing your reservations and obtaining a high return on investment (ROI).

Campground & Holiday Park

3 Benefits of the RMS Dynamic Pricing Tool for Your Campground

As an outdoor property manager, being fully booked at your campgrounds is a goal you dream of achieving. However, your reservation rate, as well as your campground’s profitability, could be affected by factors such as seasonality and having a reservation management software that isn’t tailored to your needs.

Campground & Holiday Park

4 Habits of Highly Effective Outdoor Properties

Operational excellence is a mindset that all outdoor properties strive for — but it can be easier said than done. You may even find yourself wondering what will make your campground or RV park become increasingly successful.

Marina

4 Things To Consider as a New Marina Owner

Did you recently invest in a marina? Congratulations! Managing a marina can be a challenge but with the right tools and best practices, you can set your outdoor property up for success.

Campground & Holiday Park

What Makes RMS Solutions Ideal for Outdoor Properties?

Whether you’re the manager of a single campground or the owner of several RV parks and marinas, the right reservation management system will lead your business to success. Our property management solution, RMS PMS, can help streamline your operations, improve the guest experience, and maximize revenue. Here are the reasons why RMS is ideal for outdoor properties:

The Importance of Reservation Management System Integrations With OTAs

As the manager of an outdoor property, you know that your business’s revenue and success are both highly dependent on bookings. That’s why it’s important to make them a top priority and ensure you’re taking all of the necessary steps to maximize your reservations.

3 Camping Trends To Attract Millennials at Your Campground

Travel trends are changing, and so are camper preferences when it comes to making campground reservations. Based on statistics from the RV Industry Association, nearly 40% of RV owners are from the millennial or Gen Z generations. With nearly half of your campers likely to be from this tech-savvy era, adapting to generational trends is key to prioritizing the camper experience.

Revenue Management

5 Ways To Maximize Your Marina Revenue

As a marina manager or owner, you want your property’s amenities to attract your customers and become the go-to place to dock.

Our Favorite Features for RV Park Management Software Solutions

RV parks are becoming an increasingly popular destination, as many travelers are deciding to spend more time outdoors with friends and family. According to the Outdoor Foundation, 7.1 million more Americans participated in outdoor recreation in 2020 than in 2019.

Campground & Holiday Park

What Is SaaS for Campgrounds and Outdoor Properties?

Have you heard of the term, “SaaS”? With the rising popularity of cloud-computing and the increased demand for data security in the hospitality industry, a SaaS platform or solution is a viable — and ideal — option for managing your business.

5 Benefits of RMS Customer Support

As a property owner or manager, facing obstacles that interfere with your daily operations is a huge concern, as those can impact your property’s reputation and your guests’ experiences.

Campground & Holiday Park

How To Attract Long-Term Stay Campers at Your Campsite

As a campground manager, maximizing your bookings to generate revenue is a top priority. Bringing in long-term campers can be a great business opportunity for building a loyal customer base. Attracting these long-term campers to your campground can also enable your property to be booked for a guaranteed number of days, which helps increase your overall profit.

Campground & Holiday Park

How To Attract Long-Term Stay Campers at Your Campsite

As a campground manager, maximizing your bookings to generate revenue is a top priority. Bringing in long-term campers can be a great business opportunity for building a loyal customer base. Attracting these long-term campers to your campground can also enable your property to be booked for a guaranteed number of days, which helps increase your overall profit.

Prepping Your Reservation Management System for Your Busy Season

Busy season is an exciting time for your property every year — you have the opportunity to welcome new and returning guests with an incredible experience. But how do you make sure you’re prepared?

How To Maximize Your Reservations With a Campsite Booking Software

Your property’s success depends on your occupancy rate, but it can be tough to keep the bookings coming day after day if you aren’t taking advantage of new technology available in the hospitality industry.

Maximizing Data Reporting With Your Reservation Management System

If you’re utilizing a reservation management system without utilizing reporting, you’re throwing away valuable information and potentially negatively affecting your operations.

Campground & Holiday Park

5 Tips for New Campground Owners to Maximize Profit

As a new campground owner, you want to set your property up for success. You need the hard work you put in to quickly maximize profits and give you the ability to take advantage of the growth in the travel and tourism industry. But how do you make sure that guests are not only going to book at your campground, but also increase profit margins for each reservation?

5 Benefits of Switching to a Cloud-Based Reservation System

As an outdoor property manager, you have many hats to wear and very little time to wear them. Having an efficient reservation system in place is a must-have to help you avoid some of the challenges you and your staff would face without the right software.

Maintaining the Guest Experience When You Move to Self-Check In/Out

As contactless check-ins continue to gain popularity, many properties fear losing the personal touch they once had with their guests during this experience.

Maintaining the Guest Experience When You Move to Self-Check In/Out

As contactless check-ins continue to gain popularity, many properties fear losing the personal touch they once had with their guests during this experience.

Campground & Holiday Park

RV Park Activities That Travelers Love

When you manage an RV park, you’re balancing a number of things at once, including making sure operations are running smoothly, examining reports to make sure your business is successful overall, while still marketing to and engaging with potential customers. Your property is also competing with every other park in your area — so how do you make sure yours stands out to potential guests?

Campground & Holiday Park

RV Park Activities That Travelers Love

When you manage an RV park, you’re balancing a number of things at once, including making sure operations are running smoothly, examining reports to make sure your business is successful overall, while still marketing to and engaging with potential customers. Your property is also competing with every other park in your area — so how do you make sure yours stands out to potential guests?

5 Common RV Management Rules That Might Be Driving RVers Away

Reasons Your Marina Management Solution Should Be Mobile

As a marina manager, you need the freedom to walk your properties, manage on the go, and easily access all of your information no matter where you are.

Campground & Holiday Park

2022 Website Design Tips for Campgrounds

Today, many of us rely on the internet for perfecting our travel plans. We Google search “things to do” and let others tell us their favorite attractions. We look up destination photos and the best times of the year to visit. We use traveler reviews to determine the best lodging.

Using 2022 Social Media Trends at Your Property

Social media trends frequently change, sometimes even day by day, so it’s important for you, as a property manager, to be aware of them.

Property Management System

Overcoming the Lack of Data Visibility to Improve Your Operations

As a property manager, you’re always looking for improvements to provide your guests with excellent service and experience. But before you can enhance your campground or RV park’s operations, you need insight into your property’s weaknesses. This can be especially challenging if you manage a multi-property operation, since your inefficiencies may vary from location to location.

3 Ways a Reservation System Can Guide Multi-Property Businesses

As a multi-property business owner, you’re likely always looking for ways to improve operations, utilize data, and advance your outdoor hospitality business. By finding a hospitality reservation software that works for your properties, you can seamlessly manage everything in one place.

Hospitality Perishability and How It Affects Your Operations

When it comes to the operations of your campground or RV park(s), it can be hard to know if you’re on a healthy path towards growth.

4 Processes To Automate at Your Outdoor Property Today

You know that your outdoor property has processes that could be improved and that the right reservation management system can help you do it — but where do you begin?

Our Favorite Features for Marina Management Software Solutions

Managing marinas can be time-consuming and hectic. Between dealing with the upkeep of your docks, monitoring availability, and other operational business headaches, it’s impossible to do it all without the right tools.

How the Lack of Data Visibility Affects Your Operations

You rely on your reservation and property management system to keep things rolling at your outdoor properties. After all, it tracks everything from personal guest information to operational expenses. Your reservation management system stores a lot of data about your guests, operational costs, maintenance tasks, and much more, but do you have access to all of that data?

Continuous Training Opportunities for Your Outdoor Property Staff

Your campground or RV park staff are the lifeblood of your operations: ensuring your guests have an amazing experience at your property time and time again.

The Best Social Media Networks for Marketing Your Campground

Adding social media to your campground’s marketing strategy can seem like a no-brainer, but actually executing that plan might be more difficult. It can be hard if you don’t know where to start or which platforms you should use.

5 Ways to Set Your Property Up for Long-Term Operational Success

Operational success ... such an ever-elusive term within the hospitality industry. What does it really mean?

Reviews: Why They Matter and How They Can Help Your Campground

Ah, online reviews. We’ve all used them at some point to make a decision about a brand. Whether it’s looking up a restaurant on Yelp to see its star rating or reading about a local entertainment venue on Google Reviews, customer feedback helps us choose trusted businesses based on others’ honest experiences.

Reviews: Why They Matter and How They Can Help Your Campground

Ah, online reviews. We’ve all used them at some point to make a decision about a brand. Whether it’s looking up a restaurant on Yelp to see its star rating or reading about a local entertainment venue on Google Reviews, customer feedback helps us choose trusted businesses based on others’ honest experiences.

What is a Reservation Management System?

The hospitality industry comes with a number of unique challenges, including managing your property, your employees, and your guests — all at the same time. It might feel overwhelming, but it doesn’t have to.

Campground & Holiday Park

Reasons People Prefer Booking a Camping or RV Experience Online

When guests are looking for a place to stay, the majority turn to the web to book their getaway. Two-thirds of the travel market (66%) book their travel online — and we only expect that number to rise.

4 Ways RMS Property Management Can Improve Your Operations

Like any business, your goal is to work towards operational excellence with your properties. You’re likely looking to seamlessly execute your day-to-day processes, ensure your guests are having a consistent, incredible experience, and position your properties for success in the hospitality industry.

How to Attract Boaters with Your Marina Reservation Management System

Your marina(s) all rely on your reservation management system to keep things running smoothly. While the software helps to keep current boaters’ reservations in order, did you know the right management tool can also help you attract new boaters as well?

How to Get Started Making TikToks and Reels for Your Property

There’s no doubt that almost any brand can benefit from maintaining an online presence; campgrounds and RV parks are no exception. But with so many different social media platforms, it can be challenging to engage with them all.

5 Red Flags When Looking for a Hotel PMS

It's time for a new property management system (PMS), but any hotelier knows making the switch can be a bit of a daunting task.

Ways for Campgrounds to Stay Engaged with Guests During the Off Season

Our industry comes with inevitable changes through high and low seasons, but it’s important to keep guests connected all year long through your hospitality marketing strategies.

Streamline Your Rates With Property Management System (PMS) Software

The hospitality industry immediately comes with a lot to manage: guests, calendars, property upkeep, customer service, special events, and so much more. Time is an important factor for making sure everything runs smoothly; the more time you can save, the better your property and guest experience can be.

Top Features of an All-In-One Hotel Property Management System

When you’re on the hunt for a property management system (PMS), it's critical to pick a solution with flexible, all-encompassing features.

How the RMS PMS Improves the Employee & Guest Experience

A hotel property management system (PMS) can undoubtedly help you streamline your operations. But anyone who has ever migrated solutions knows what a hassle it can be. You must first choose the best PMS to replace it with— a stressful decision in and of itself— but then also make the switch as painlessly as possible for your team and guests.

Ways to Enhance Your Campgrounds Guest Experience with Personalization

Your campground is always looking for ways to stand out from the competition. One surefire way to win over guests is to make them feel special.

Slow Season Starting? How Campgrounds Can Overcome Seasonality

When the end of summer approaches, most campgrounds start to see their seasons slowing down. But it doesn't have to be that way! With the right tips and campground marketing ideas, there are ways to engage your audience, encourage visits in the off-season times, and overcome many of the typically slow season concerns you might be facing otherwise. Here are some ideas you can start right away to avoid slow season stagnation:

Is Free Hotel Management Software Worth It?

Everyone loves the idea of free, but when it comes to hotel management software (HMS), is it worth it? Sure— saving money sounds great, but at what cost to your operations?

End-Of-Summer Marketing Tips for Your Outdoor Property

As the slow season approaches, you may be wondering how to keep your outdoor property thriving. The good news is that you don’t have to wave your end-of-summer business goodbye just yet.

Ways to Improve Your Hospitality Website, Inspired By Traveler Trends

In today’s digital world, your website is one of the first places prospective guests go to learn about your hotel.

Migrating Your Property Management System? Here Are 4 Tips!

It’s time to switch your property management system (PMS). But now that you made the decision to change your PMS, the reality of actually migrating your system is setting in… and the pressure is on.

Questions to Ask - Comparing Hotel Property Management System Vendors

The day has finally come… the time to switch your hotel propertymanagement system (PMS).

5 Hospitality Website Trends to Improve Guest Experience

When guests are ready to travel, they research their accommodations and book where they’ll stay long before packing their bags. That means their search for lodging starts online, and oftentimes, it will lead them to a variety of hospitality websites.

Should You Add TikTok to Your Campground Marketing Plans?

You know that social media is a valuable tool for connecting with campers online. Chances are, you’re already using at least Facebook to promote events and gather important reviews as a part of your campground marketing strategy.

Guest Services Tips to Ensure Clear Communication

Any hotelier knows that guest experience is a top priority— and one way to make or break that experience is through your brand and teams’ communication.

4 Ideas for Campground Marketing All Summer Long

As a property owner or manager, it can be hard to juggle marketing efforts on top of your day-to-day operations, especially during your busy season.

ARVC Announces RMS as its Newest 'Select Partner'

The National Association of RV Parks and Campgrounds (ARVC) has announced RMS, a fully integrated, cloud-based reservation and property management system, has officially joined the ARVC Integrated Partnership Program as a Select Partner. The partnership will provide education, experiential opportunities and exclusive discounts to ARVC members seeking reservation management software for use at their campground, RV park/resort or glamping business, according to a press release.

4 Things to Consider When Vetting a Hotel Property Management System

Anyone who juggles hotel management, whether it be one location or a network of hotels, knows that managing each individual property is impossible without cohesion. Static spreadsheets, paper trails and outdated legacy systems just don’t cut it when check-ins/outs, tasks, sales, and reservations need to be accessible on a dime at any given property.

Industry Thought Leaders Gather at the Innovative Hospitality Summit 

[San Diego, CA, March 18, 2021]— The first annual Innovative Hospitality Summit (IHS) featured industry thought leaders who tackled the current challenges of the campground and hospitality industries, changing traveler trends, and effective operational strategies. Powered by RMS North America, a leading provider of cloud-based hospitality software, this year’s conference took place virtually on March 16-17, 2021.

3 Helpful Reports Your PMS Should Offer to Save You Money

The more you know about your business, the easier it is to make informed decisions. If you've been working with pen and paper for years, you know how time-consuming it can be to calculate earnings, make projections, or do tax preparation. Thankfully, one of the best qualities of a revenue management system is the reporting module. Within this high-powered system, you should have access to reports that can be created automatically, at customized intervals, or on demand. When integrated directly into your accounting software, reports can provide you detailed perspective on what's working for you (or not). The less time you have to spend with a calculator, the more time and money you have to spend on running your business. Some of the most helpful reports your PMS should provide are Daily Reports, Weekly or Monthly Financial Reports and Custom Reports. Find out how to these reports can help save you money: Daily Reports Your system will automatically generate reports such as each day’s scheduled arrivals and departures, any balances on accounts, or alerts and reminders from your calendar such as bills due, equipment maintenance, or personal appointments. Weekly or Monthly Financial Reports These reports have a slightly “taller” view of the business such as ongoing taxes owed, revenue received, or occupancy reports and trends. Your PMS should allow you to set the frequency that these reports are generated to help keep you and your professional team on track. Custom Reports Every business is different, so each will have unique needs for reports. Your reservation software solution (and their supportive customer service) should allow you to set up a report that you want just once, and then automatically generate that report based on the frequency you need it. It can even be sent to you or your team members automatically.

5 Ways to Upgrade Your RV Park to Attract More Visitors

As RV Travel and camping becomes more popular, competition for visitors can come down to which park has more attractive amenities. Travel trends show that parks that invest in upgrades show an increase in revenue as well as higher ratings and online reputation scores. It's important to know your customer base, collect and respond to their feedback, and keep up with the competition. Here are some upgraded amenities that some campgrounds and RV parks are offering to attract more visitors:

Communication and Marketing Tools To Aid Recovery

As travel returns and hospitality businesses ramp up for the summer season, RV park and campground owners and operators need a software solution that supports their recovery by enabling effective marketing communications with guests. Look for a park management system (PMS) with the following tools to help you communicate re-opening dates, COVID-19 precautions, protocols and policy updates, and upcoming promotions at your property.

Spread the Word Through Integrated Marketing: Hotel

When it comes to building and sustaining your customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you need to wonder—what kinds of marketing do you need? The answer is simple: ALL of them. And the secret to making them as impactful as possible is Integrated Marketing. Integrated Marketing is basically a cohesive campaign across all channels, where your brand is recognizable, your messaging is consistent, and each marketing piece seamlessly works together.

How to Make a Good Pricing Strategy for Your Hotel

RMS Cloud joined RoomPriceGenie to take a look at one of the most important factors for your hotel's success - your pricing.

6 Ways Your PMS Can Enhance the Guest Experience

As the hospitality industry recovers, RV park and campground operators need a software solution that supports a convenient, welcoming, and efficient experience for guests. Look for a park management system (PMS) that offers multiple features that can make guests more comfortable staying at your property. Here are six key ways to enhance the guest experience using technology.

The 4 Tools You Need to Manage a Property with Multiple Owners

From vacation rentals to short-term stay residences, many hospitality businesses/property management companies deal with properties that have multiple owners. This setup provides multiple sources of revenue for management companies including management fees and cleaning fees, but can be complicated when it comes to owner accounting, reporting and communication with owners. This is where a property management system with built-in owner management capabilities can simplify day-to-day operations and allow for the management companies to sell rooms or rental units on multiple channels. When evaluating systems, look for the following three tools to make managing a property with multiple owners of units, rooms or sites easier: Seamless Individual Billing Property managers need to be able to associate owners to specific rooms within their property management system, and have the ability to pay out an automatically calculated amount of reservation revenue from those rooms to their owners. For example, if someone owns Units B & C at a property, the manager can associate the owner’s name to those specific units in the system. When a guest comes to stay in Unit C, the owner management module will automatically determine the correct payout amount allowing the manager to easily pay the room revenue earned directly to the owner. With the right billing tool, managers can also save both time and resources by automating expenses billed to the owners, no matter the fee type. Look for a system that allows for a variety of billable fee types such as percentage-based commissions, housekeeping fees, monthly fees, credit card processing fees and more. Intuitive Owners Portal An owners portal is a powerful tool that allows owners to log in to a special view of the areas or rooms that they own within a property, and manage their own units. By giving owners access to an owners portal, they can create or modify their own reservations, export their own statements and more. The owners portal should also give property managers complete control over what owners have access to within the portal, and allow them to enable or disable owner access independently. Extensive Reporting Capabilities A variety of reports can help property managers better manage and communicate with owners. Owners should have access to detailed reporting that provides real-time visibility into their particular unit’s performance, such as the Owner Ledger Report, Statement Invoice and Owner Income Summary. Property managers also need visibility into the property’s performance as a whole, so the ability to view all owner statements in a single system can enable data-driven decision-making based on reservation and revenue trends. Built-In Inventory Rotation As a management company with multiple owners, it is important to offer an even distribution of bookings to each individual owner. To ensure fairness for everyone, a fully equipped system should offer inventory rotation that shows how often a room or site is booked and automatically assign guests to the least booked room. By implementing inventory rotation, you are guaranteeing that bookings are evenly distributed among owners.

6 Features of a Supportive Park Management System

The past several months have put a spotlight on the value of ongoing support in the hospitality industry. RV park and campground operators need a software solution that equips staff with the tools necessary for ongoing success. Look for a supportive park management system (PMS) that offers these key features. Self-Guided Training A self-guided, online training module can conveniently work around your schedule and encourage self-sufficiency in learning how to use your park management system to its full potential. You should also be able to manage staff training hours and educate your team on using the system as needed. The flexibility of a self-guided training module is crucial for optimizing time management and letting everyone on your team learn at their own pace. Online Help Center A PMS that provides your staff with a searchable help center also fosters self-sufficiency and enables your team to find the answers they need when they need them. An online library of support articles, how-to videos and FAQs is a convenient and valuable resource for you and your staff, and a must-have for a supportive PMS. In-House Customer Support You should also be able to count on system experts if online education resources aren’t fully answering your question. A PMS with an in-house, highly knowledgeable customer support team can help ensure your park or campground is operating successfully. With PMS experts available to provide phone support when you need it, you can receive direct assistance to quickly resolve issues and get back to work. 24-Hour Emergency Support Make sure your PMS provider offers 24-hour emergency phone support to avoid delays if an urgent issue arises. Your staff should be able to reach someone if they have critical concerns, no matter the day or time. RV park and campground operators often work around the clock, and so should your technology. Service Requests Not all questions need immediate answers, and your staff isn’t always available to make a support call. Look for a PMS that offers online service request logging and reporting to communicate with your PMS provider and get issues resolved. You should be able to see a history of your support requests, resolution details, and the amount of time spent on requests to ensure you are receiving the ongoing support your park needs. User Events A PMS that holds user events for its customers benefits your business by providing face-to-face time with the people that support you and your staff. Whether they are conducted in-person or virtually, user events allow you to meet the people you interact with day-to-day, ask questions, receive software demonstrations, learn about best practices, and meet other owners and operators in the hospitality industry. Using a park management system that offers multiple support channels will enable your business to continue operating successfully, even after initial training and onboarding. A PMS provider that enables you to communicate quickly and effectively with a customer support team and ensures you’re equipped with the right resources to find information independently will create a lasting and personal support system for your business.

RMS North America Appoints Fred Dominioni as Chief Revenue Officer

SAN DIEGO, (December 9, 2020) - RMS North America, a provider of fully integrated, cloud-based property management systems to 6,000 properties in the hospitality industry, announced today the appointment of Fred Dominioni to Chief Revenue Officer for the Americas. Dominioni brings 15 years of global sales executive experience to RMS. In his new role, he will be responsible for driving new business in all verticals, building relationships with enterprise accounts, and managing the North American marketing, sales, and customer success teams. Previously, he held leadership roles at multiple venture-backed technology startups, including VMware, Brightcove, and Playable. “It’s an exciting time to join RMS and contribute to the rapid growth of the organization, especially during these unprecedented times for the hospitality industry,” said Dominioni. “At RMS, we are all about solving business owners’ problems. What are their pain points, what would success look like to them? Then we figure out how our software and best practices can help.” “Fred brings a strong track record in hyper-growth management, SaaS, and customer-centric technologies to RMS. With his passion and drive, we will continue to expand our role as a trusted partner to businesses in the hospitality industry,” commented Reza Paydar, CEO, RMS North America.

The Importance of Media in Marketing

When it comes to growing and sustaining your campground’s customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you should consider—what kind of marketing generates the most engagement? To answer this question, think about how many of your guests read any signs or rules at your property. Very few people read lengthy content anymore, so it’s important to reach guests through their preferred method of gathering information - photos and videos! Using photos and videos as a main driver for your property’s marketing will allow you to create a visual story that shows people why they should stay with you. Nowadays, your property’s first impression takes place before guests arrive at your park *(it actually happens when they see that first photo or video online!)* which makes it extremely important to ensure you have high-quality images that give an accurate and up-to-date representation of the place they’ll be visiting. Mark Koep, CEO and Founder of Campground Views and recent guest speaker on our On Air with RMS webinar series, shared a stat from a Google report that 73% of affluent travelers (travelers that make more than $120k per year) would book immediately upon seeing a good video of a park. With this in mind, you should make a plan for, creating or updating your property’s visual assets, whether you do it yourself or hire a photographer or videographer to document your park for you. Start by mapping out which areas need to get filmed or photographed, including every available site, views from each site, your entrance, any special offerings, etc. Even if you’re not a confident photographer, any photos are better than no media at all, and will greatly enhance your marketing. 💡 TIP: Any iPhone camera is just as high quality, if not better, than a professional camera. Save yourself the hassle of worrying about equipment and use the mobile device in your hand to start promoting your property. Videos are another great way to get people interested in your park. YouTube is the second most visited website in the world - so use this to your advantage! Create a video promoting your property and share it on YouTube. Koep shared that best practices for naming your video are to include the name of your property, the location of your property and a nearby landmark. For example, “Desert RV Park located in Yucca Valley, CA near Joshua Tree National Park.” This will help your video rank on both YouTube and Google, increasing the number of potential guests that will view it. Once these visual assets have been captured, the next step is to share them everywhere! The most important place to start is your property’s website. Choose one photo that best represents your property to be the main photo on your website’s homepage, the first thing online visitors should see.. Next, create a gallery page with all remaining and relevant media, including descriptions of where on your property those photos and videos were taken. If you were able to obtain images of each site, upload those images to your internet booking engine (IBE) so guests can see exactly what they are booking. Make sure your reservation system provider offers this functionality to help maximize your direct online bookings.. Your reservation system should also offer guests the option to book online through an interactive map, and the likelihood of guests booking a specific site is much higher if it has an image attached to it. Once your website has been updated with fresh property photos and videos, the next step is sharing those visual assets on third party platforms, including your property page on social media (i.e. Facebook) and your listings on search engines (Google) and OTAs (Tripadvisor)There are multiple sites that travelers use to find RV parks and campgrounds that allow properties to list their information. A few to consider advertising your property on include: - Tripadvisor - CampgroundViews - CampgroundReviews - The Dyrt - AllStays Photos and videos are phenomenal ways to entice guests to stay at your property and maximize your reservations. For additional information on using photos and videos to enhance your marketing, watch On Air with RMS: Episode 4 featuring Mark Koep, CEO and Founder of Campground Views, and Erin Philips, RMS Marketing Manager, here: https://www.rmsnorthamerica.com/product/resource/on-air-with-rms-episode-4

6 Ways Your PMS Can Enhance the Guest Experience

As the hospitality industry recovers, RV park and campground operators need a software solution that supports a convenient, welcoming, and efficient experience for guests. Look for a park management system (PMS) that offers multiple features that can make guests more comfortable staying at your property. Here are six key ways to enhance the guest experience using technology.

6 Features of a Supportive Park Management System

The past several months have put a spotlight on the value of ongoing support in the hospitality industry. RV park and campground operators need a software solution that equips staff with the tools necessary for ongoing success. Look for a supportive park management system (PMS) that offers these key features. Self-Guided Training A self-guided, online training module can conveniently work around your schedule and encourage self-sufficiency in learning how to use your park management system to its full potential. You should also be able to manage staff training hours and educate your team on using the system as needed. The flexibility of a self-guided training module is crucial for optimizing time management and letting everyone on your team learn at their own pace. Online Help Center A PMS that provides your staff with a searchable help center also fosters self-sufficiency and enables your team to find the answers they need when they need them. An online library of support articles, how-to videos and FAQs is a convenient and valuable resource for you and your staff, and a must-have for a supportive PMS. In-House Customer Support You should also be able to count on system experts if online education resources aren’t fully answering your question. A PMS with an in-house, highly knowledgeable customer support team can help ensure your park or campground is operating successfully. With PMS experts available to provide phone support when you need it, you can receive direct assistance to quickly resolve issues and get back to work. 24-Hour Emergency Support Make sure your PMS provider offers 24-hour emergency phone support to avoid delays if an urgent issue arises. Your staff should be able to reach someone if they have critical concerns, no matter the day or time. RV park and campground operators often work around the clock, and so should your technology. Service Requests Not all questions need immediate answers, and your staff isn’t always available to make a support call. Look for a PMS that offers online service request logging and reporting to communicate with your PMS provider and get issues resolved. You should be able to see a history of your support requests, resolution details, and the amount of time spent on requests to ensure you are receiving the ongoing support your park needs. User Events A PMS that holds user events for its customers benefits your business by providing face-to-face time with the people that support you and your staff. Whether they are conducted in-person or virtually, user events allow you to meet the people you interact with day-to-day, ask questions, receive software demonstrations, learn about best practices, and meet other owners and operators in the hospitality industry. Using a park management system that offers multiple support channels will enable your business to continue operating successfully, even after initial training and onboarding. A PMS provider that enables you to communicate quickly and effectively with a customer support team and ensures you’re equipped with the right resources to find information independently will create a lasting and personal support system for your business.

RMS introduces a refreshed property management system

SAN DIEGO (December 10, 2020) - RMS North America, a provider of fully integrated, cloud-based reservation and property management systems to 6,000 properties in the hospitality industry, unveiled its biggest update yet with highly anticipated features to make life easier for owners and operators. RMS’ revamped property management system was designed to meet property owners needs in three main areas -- distribution, operations and guest marketing -- and features a fresh, user-driven interface. The new version introduces a brand new module market that gives users the ability to activate integrations and expand system functionality themselves, and includes enhancements to other features including advanced security protocols, interactive dashboards and contactless guest solutions. “Over the years, RMS has developed one of the most innovative hospitality technology platforms for properties of all types and sizes. This update increases value for our customers by enabling better access to the information and features they need most to achieve their business strategies,” says Reza Paydar, CEO of RMS North America. “This update is a result of meaningful feedback from our customers and our understanding of hospitality best practices. Software can have a significant impact on a business’ effectiveness, efficiency and profitability, and these new features will empower operators to optimize their operations and do more for their guests.” Key updates to RMS’ property management system include: - A redesigned interface with fresh iconography and a customizable toolbar with shortcuts to frequently used features for more intuitive navigation - OTA and guest upsell information added to the all-in-one reservation screen for greater insight into reservations with less clicks - Advanced dashboards, interactive charts and default templates for front office, financial and marketing users to enable more data-driven business decisions - A brand new market module that reduces reliance on manual system configurations by allowing users browse through and activate more than 50 connected modules including SMS messaging, guest loyalty, revenue management and more - Pre-check-in and self-service check-in functionality through the guest portal for faster, contactless guest experiences that are still personal - Enhanced security protocols for guest data protection including two-factor authentication and better user password management - Quarterly reminders to review scheduled reports and remove any reports that are no longer relevant to keep inboxes uncluttered About RMS As a leading provider of reservation and property management systems to the hospitality industry for more than 30 years, RMS supports over 6,000 properties worldwide and offers business insights, best practices, and innovative software to help hospitality businesses meet their strategic goals and respond to guests’ needs. For more information, please visit rmsnorthamerica.com.

How can I advance my property’s sustainability efforts right now?

“Sustainability is still a big priority for my hotel’s leadership team and our guests, but the current environment has made it nearly impossible to make additional investments in this area. What are some ways that I can use the technology we already have to make our operations more sustainable?” Sustainability has become a key goal for numerous hospitality brands and independent properties as companies become more invested in corporate social responsibility. Implementing an effective sustainability strategy gives hotels a competitive advantage in attracting guests as well as attracting and retaining top talent, as travelers and employees look for green, ethical, moral, and inclusive businesses that align with their personal values and goals. While physical methods for increasing sustainability might be more obvious—from installing low-flow showerheads and motion sensor LED lights to furnishing rooms with eco-friendly materials—there are many ways for hotels to take advantage of technology to support sustainability goals. Here are some low-cost, quick-to-implement solutions using a property management system (PMS) that can help hotels accelerate incremental change towards sustainability. 1. Go paperless Eliminate the need for paper in day-to-day operations by implementing digital registration, billing, and communications with guests. 2. Green housekeeping Offer a green rate to guests that is tied to housekeeping. If guests choose this option for their stay, housekeeping is notified to conserve resources such as not changing sheets and towels every day, not putting out small plastic toiletries and not stocking plastic water bottles in the room. 3. Give back Set up an optional carbon-neutral fee that guests can choose to add to their reservation, and donate all money collected to environmental causes. 4. Reduce plastic use Many property management systems integrate with keyless entry software that lets guests use a mobile device to access their room and other hotel facilities in place of plastic key cards. 5. Choose sustainable partners Ensure supply chain and tech stack partners are committed to sustainability. Check to see if your cloud-based PMS is hosted in an energy-efficient environment and if your PMS can interface with an energy management system (EMS). Answered by Matthew Galbraith, director of operations, RMS North America

RMS Unveils New and Improved Internet Booking Engine

SAN DIEGO (November 19, 2020) - RMS North America, a provider of fully integrated, cloud-based reservation and property management systems to 6,000 properties in the hospitality industry, unveiled its updated internet booking engine (IBE) to address the needs of modern travelers and help property owners increase their direct bookings. RMS’ IBE enables properties to accept direct online bookings from any device in real time and integrates with all other RMS distribution and property management features. Based on guest and customer feedback, the new booking engine combines enhanced functionality with design improvements to deliver a better user experience and increase conversion. “Our new booking engine is native to the RMS system and is a key piece of functionality for clients to drive direct bookings,” said Matthew Galbraith, Director of Operations for RMS North America. “This update gives operators the ability to sell at the category or room level, and offer curated upsells with images throughout the reservation experience to increase revenue per booking.” In the new RMS booking engine, guests will see a clean layout with a snapshot display screen showing relevant content, a shopping cart style booking process, the ability to view cancellation policies, and a handy map link for travel directions - all guest-centric improvements to create a better booking experience. For property managers, an additional perk is the ability to make it a seamless extension of their current website. They can add logos and customize colors to match their brand, and enterprise users can tailor the booking engine to each individual property in their portfolio. “As an important revenue driver for properties, RMS will continue to enhance the booking engine based on customer feedback,” Galbraith continued. “Our goal is always to help our customers operate efficiently and profitably, while enhancing the guest experience.”

Revenue Management: The Next Frontier for Parks Recap

On Air with RMS: Stories from the Hospitality Cloud Episode Two featured Marvin Speh, Co-Founder of RoomPriceGenie and Matthew Galbraith, Directior of Operations at RMS as they took a deep dive into Revenue Management trends in the park industry. Revenue management is becoming a game-changer for parks and campgrounds, with more and more owners and operators implementing revenue management tools at their properties.

RMS Walks for Hope: Pancreatic Cancer Awareness Month

At RMS, we give back to our community by working with organizations that focus on donation collection, fundraising, and providing social connection. We are dedicated to educating ourselves on the latest, most pressing needs of our local communities as those are ever-changing. Our goal is to serve as a source of hope in our communities and to bring comfort to those in need. November is Pancreatic Cancer Awareness Month and RMS has chosen to join in the fight against this disease by participating in a virtual walk. Throughout the month of November, RMS staff members will be walking to honor those currently battling, for those who have lost their battle and for loved ones who have been affected by Pancreatic Cancer. With our employees working remotely around the North America region, we will have members walking for hope across the country documenting their journey. Pancreatic cancer currently accounts for about 3% of all cancers in the US and about 7% of all cancer deaths with a five-year survival rate in the single digits. Nearly 57,000 Americans are expected to be diagnosed this year alone. RMS is raising money for the Lustgarten Foundation, where 100% of every dollar raised goes directly to Pancreatic Cancer research. The Lustgarten Foundation is committed to giving patients a better chance for long-term survival. From basic science to the clinic, their funded researchers are investigating ways to detect the disease earlier, personalize treatment and develop better therapies. Support RMS Walks for Hope by making a donation to our team today. Your donations will allow for more research, identifying new treatments and help make a difference for those affected. Any size contribution is welcome and greatly appreciated. Fundraising will continue through November 22nd. Please use the following link to make a donation: https://events.lustgarten.org/team/323436 Stats from: https://www.cancer.org/cancer/pancreatic-cancer/about/key-statistics.html

RMS Included in Capterra’s Top 20 Property Management Software

[San Diego, CA, November 17th, 2020]— RMS announced today that it has been named a Top 20 Hospitality Property Management Software product by Capterra, a free online service that helps organizations find the right software. Top 20 Most Popular Hospitality Property Management Software is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the Hospitality Property Management Software space that offer the most popular solutions. The Top 20 Hospitality Property Management Software report is available at [https://www.capterra.com/hospitality-property-management-software/#top-20].

Marina

Bring Your A-Game: How to Make Your Marina Stand Out

With the rush of new year activities over, there’s no better time to plan for the months ahead and make this year your marina’s best yet. The strategy? Making the most of your marina management system to maximize revenue, capture more bookings, and increase boater satisfaction.

Campground & Holiday Park

Bring Your A-Game: How to Make Your Campground a Standout

With the rush of new year activities over, there’s no better time to plan for the months ahead to make this year your property’s best yet. The strategy? Making the most of your reservation management system to maximize revenue, capture more bookings, and increase camper satisfaction. Here are three key ways to achieve your goals. BRING IN THE MONEY The best reservation management systems are packed with features that can not only help you streamline tasks like bookings and payments, but actually help you make money. The Dynamic Pricing feature built into RMS is a great example. Many parks find it complicated and time consuming to change rates throughout the year, leaving them stuck with a flat rate model. Flat rate pricing may be easy, but will cause you to miss out on revenue growth opportunities.

Hotels & Resorts

Bring Your A-Game: How to Make Your Hotel Stand Out

With the rush of new year activities over, there’s no better time to plan for the months ahead to make this year your property’s best yet. The strategy? Making the most of your property management system to maximize revenue, capture more bookings, and increase guest satisfaction. Here are three key ways to achieve your goals in 2019. BRING IN THE MONEY The best property management systems are packed with features that can not only help you streamline tasks like bookings and payments, but actually help you make money. The Dynamic Pricing feature built into RMS is a great example. Some hotels find it complicated and time consuming to change rates throughout the year, leaving them stuck with a flat rate model. Flat rate pricing may be easy, but will cause you to miss out on revenue growth opportunities.

Marketing

How to Use RMS Tools to Rebuild After Covid

As hospitality businesses work to recover from a global pandemic that drastically affected travel behaviors, hotel and campground owners need a software solution that supports their post-pandemic recovery by enabling effective integrated marketing communications with guests. Look for a property management system (PMS) with the following tools to help you communicate re-opening dates, COVID-19 precautions, protocols and policy updates, and upcoming promotions at your property.

Spread the Word About Your Park Through Integrated Marketing

When it comes to building and sustaining your rv park or campground’s customer base, marketing is the key to success. Since there are so many ways to reach your audience, you may be wondering what kinds of marketing you need. The answer is simple: ALL of them. And the secret to making them as impactful as possible is an Integrated Marketing Strategy.

How to Appeal to Younger Travelers

Creating Experiences. Thanks to a new generation of travelers, those two words should be imprinted in your mind. Your job as an RV Park or campground manager/owner is no longer as simple as “Welcome to your camp site. Enjoy your weekend.” Campers, quite simply, want more. What lies behind the “more” is something called the experience economy, driven by people's growing interest in spending money on experiences rather than on material goods. These are the guests who want to show off their surroundings and share every detail of their vacation - typically on social media. Of course, it will come as no surprise that Millennials, the nation's biggest generation by the numbers, are at the forefront of this trend. And it's their vacation expectations (and their smartphones!) that should be shifting your strategy. Here are a few ideas that can help you make it happen. Make It Personal The most direct path to creating an experience for your campers is through knowledge. Learn about them and then personalize their stay based on that information. Here are two ways to make that happen.

6 Steps to Recovery for Park and Campground Operators

Adapting to a new normal will be a challenge. The pandemic has provided an unexpected, if also unwelcome, opportunity for RV park and campground owners to reevaluate the systems and resources they currently have in order to make changes that will set them up for success long-term. Here are six steps campground owners and operators can take using their reservation system to make the path to recovery easier.

Press Release

RMS Cloud Receives a 2020 Tech Cares Award From TrustRadius

23rd September 2020 – TrustRadius has recognised global property management software provider, RMS Cloud with a 2020 Tech Cares Award, which celebrates B2B companies that have gone above and beyond to support their clients during the COVID-19 crisis. “For the past 35 years, we’ve put our clients’ needs first,” said RMS founder, Peter Buttigieg. “The global pandemic was no exception. Our immediate instinct was to find ways to help our customers and their teams navigate this unexpected crisis. That’s why we stepped up and offered hardship fee relief to clients who were facing significant financial challenges.”

6 Helpful Features of a Supportive Park Management System

The global coronavirus pandemic has put a spotlight on the value of ongoing support in the hospitality industry. RV park and campground operators need a software solution that equips staff with the tools necessary for ongoing success, even when a crisis affects travel habits. Look for a supportive park management system (PMS) that offers these 6 key features.

Are You Ready to Get Their Business?

Millennials and Gen Z teens are taking their free-spirited (but always connected) route back to nature, and that can be a major boon for outdoor hospitality businesses. You just need to make sure your campground/park is up to par and ready to rock when they roll into town.

Press Release

RMS Announces New Hospitality Industry Webinar Series

San Diego, CA, October 8, 2020 - RMS North America, a leading provider of cloud-based hospitality software, has announced the launch of its

5 Ways to Use Your PMS to Accelerate Sustainability

How can I advance my property's sustainability efforts right now? “Sustainability is still a big priority for my hotel’s leadership team and our guests, but the current environment has made it nearly impossible to make additional investments in this area. What are some ways that I can use technology we already have to make our operations more sustainable?”

Data Security

6 ways to protect your business from cyber attacks

In today’s sophisticated world, a standard username and password is no longer strong enough to prevent unauthorized users from gaining access to your account.

Data Security

4 things you need to know about phishing

Throughout September, we’ll be sharing four blog posts as part of our security series, focusing on cyberattacks, business protection and a Q&A with our cybersecurity specialist, Jon Inns from Threat Status, who will be sharing his expert opinion throughout the month. The first in our series focuses on phishing, which has affected millions of companies worldwide and is getting more sophisticated by the day.

Sustainability

Five Ways to Use Your PMS to Accelerate Sustainability

How can I advance my property’s sustainability efforts right now? “Sustainability is still a big priority for my hotel’s leadership team and our guests, but the current environment has made it nearly impossible to make additional investments in this area. What are some ways that I can use the technology we already have to make our operations more sustainable?”

Campground & Holiday Park

Using Your PMS to Maximize Revenue

Now is the time for campground owners to ensure their park management system (PMS) has the features and functionality they need to achieve their business goals as travel recovers. With properties closed or operating at a minimum for the past few months, revenue streams for most parks and campgrounds are slower than usual. As travel begins to pick up and properties start getting more traffic, it is important to focus on using your PMS to its full potential in order to maximize revenue.

What technology should I focus on to welcome guests back safely?

What technology should I focus on to welcome guests back safely? “I have read that where possible, hotels should have technology in place that reduces contact between guests and hotel staff. What technology should I be focusing on in my property right now so that I’m ready to welcome guests back safely once travel starts picking up again?”

3 Training Resources Your Park Management System Should Provide

Implementing a new technology system can seem overwhelming, but it doesn’t have to be. When looking at different reservation systems to help streamline your operations and increase revenue, it is important to ensure your software provider can set your property up for success.

Hotels & Resorts

Road to Recovery: Seven Ways PMS Technology Can Help Hoteliers Now

As the world considers a post-COVID-19 future, many hoteliers are realizing that even as travel returns, the hospitality industry will not be conducting business as usual. Adapting to a new normal will be a challenge and an opportunity for hoteliers to reevaluate the systems and resources they currently have in place and make changes that will set them up for success long-term. Here are seven steps hoteliers can take using their property management system (PMS) to make the path to recovery easier.

Reservation Management Software Companies See Uptick in Business

This article was originally published in Woodalls Campround Management written by Ben Quiggle There is no debate that consumers are demanding more out of their vacations and that has trickeld down to the RV park and campground sectors.

5 Reasons to Reevaluate Your PMS Now

During this unprecedented period of uncertainty for the hotel industry, now is the time to look at all your technology systems to ensure they are working together in a way best suited for your property in this new reality.

Latest News

What You Need to Know About ADA

Disclaimer - This is not legal advice, please consult your local association regarding your specific website. What You Need to Know About ADA Website Accessibility Requirements in the Americans with Disabilities Act (ADA) related to physical access to businesses have begun to be applied to online access to businesses, i.e. websites.

RMS Announces 1st Annual User Conference in 2020!

RMS - The Hospitality Cloud, a leading cloud-based reservation management system provider, has announced its first annual User Conference coming in 2020. The RMS User Conference will take place January 29 - 31 in San Diego, CA. This conference will be for RV park and campground owners and operators who are currently using RMS as their reservation management system. RMS plans to host events for RMS customers in other industries in the future.

RMS is 2019 ARVC Supplier of the Year Nominee

RMS is thrilled to be a nominee for the 2019 ARVC Awards of Excellence for the Supplier of the Year Award. To learn more about the Awards of Excellence and all nominees read the full press release by ARVC below. Thank you to all the following parks, suppliers and state associations who took the time to participate in the ARVC Awards of Excellence. Winners of the 2019 Awards of Excellence will be announced at the 2019 Outdoor Hospitality Conference & Expo during the Awards of Excellence dinner on Thursday, November 7. Register to attend OHCE here.

RMS Rates Webinar Recap - RMS - The Hospitality Cloud

Thank you for attending the RMS Rates Webinar. Below are the questions and answers from the webinar. Q. Will a recording of this webinar be sent out?

RMS Webinar Advanced Accounting Part 2 Recap

Thank you for attending RMS Webinar Advanced Accounting Part 2. Below are the questions and answers from the webinar. Q. Will a recording of this webinar be sent out? A. This is a complimentary webinar that will not be available for distribution. If you have access to RMS University, the Advanced Accounting Course is a great resource and contains the same information covered in the webinar. Another resource option is the Night Audit Report help file within the RMS Knowledge Base. https://helpcentre.rmscloud.com/night-audit-reports/night-audit-report?from_search=36040014

Advanced Accounting Webinar Part 1 Recap - RMS - The Hospitality Cloud

Thank you for attending Advanced Accounting Webinar Part 1. Below are the questions and answers from the webinar. Q. Will a recording be available after the webinar? A. Unfortunately, this is a complimentary webinar which will not be available for distribution. If you have access to RMS University, the Advanced Accounting Course is available for staff training and contains the same information that was covered in the webinar. Another resource option is the Night Audit Report help file within the RMS Knowledge Base. https://helpcentre.rmscloud.com/night-audit-reports/night-audit-report?from_search=36040014

RMS Software Update - RMS - The Hospitality Cloud

RMS is continuously updating and enhancing our system to meet client needs. This software release includes updates to a number of features within the system. Go to Help > Release Notes in RMS 9+ for additional information on the enhancements included in this release.

Press Release

Duetto, RMS Cloud Enter Technology Partnership

[San Francisco, June 18, 2019] — Duetto, hospitality’s innovative provider of cloud-based Revenue Strategy applications, today announced its latest technology integration – with RMS Cloud Property Management System.

5 Hospitality Tech Trends You’ll Want to Explore

Technology plays a key role in most hospitality businesses, from drawing visitors to your website to managing reservations and personalizing the guest experience. While WiFi and flat screen TVs in every room are nice, today’s travelers expect more. Tech-savvy Millennials are accustomed to getting what they want, when they want it, often at the touch of a button. New technology can help hotels deliver on these expectations by providing convenient, personalized experiences for guests. Take a look at these five tech trends that can enhance your property and increase guest satisfaction.

Eviivo Clients: Switch to RMS to Make Managing Your Property Easier

In recent months, Webervations and RezOvation were acquired by a UK Booking Software company called Eviivo. This sudden change forced the users of these two systems to either adopt Eviivo as their reservation and property management system or find a new system to manage their business.

How to Bring Your Campground Into the Sustainable Age

Environmentalism is on the rise across the globe, and it’s inspiring to see. Both individuals and businesses are getting on the path to greener and more ethical practices — and it’s no surprise that outdoor hospitality is a big part of that movement.

E-Book

Choosing the Right Reservation & Property Management System

In order to keep your competitive edge and continue to retain guests, while also attract new ones, you'll need a system that can help you keep up with the times.

March Tips and Tricks - RMS - The Hospitality Cloud

Interested in learning more about how RMS can help your property? Check out these features being highlighted. RMS Help Centre The new and improved Help Centre is designed to work like a search engine. Enter in a keyword or phrase and the algorithm behind the scenes will filter results, enabling you to find exactly what you are looking for. Even better, the more you search, the smarter it gets.

Marina

3 Ways to Ready Your Marina for Winter

Now that the summer season is over and autumn is underway, it’s time to get started on winter planning. In colder climates, this is when many boaters leave their vessels in your care for storage—and you need to ensure they’re secure and ready for next season. So, what exactly do you need to do? Here are three key things for boaters and staff to focus on. FOR BOATERS Experienced boat owners should know boat storage protocol, but a gentle reminder never hurts and can prevent mishaps later on. A great way to spread the word is to post a pre-storage to-do list in your common area or email it to customers.

4 Ways to Heat Up Your Winter Business

Now that the summer season is over and autumn is underway, it’s time to get started on winter planning. Depending on your location, winter can be one of your busiest periods, with holidays and school breaks leading the bookings charge. So, what exactly do you need to do to prepare? Here are four key things to focus on to keep the reservations coming.

5 Tips to Help Bolster Your Hotel's Online Reputation

Online reviews can make or break you. Think about that for a moment, because it’s important that you grasp the significance of that fact. You can have an amazing website, a charming article in a travel mag, and advertisements running every week—but if your online customer feedback is negative, your bookings are going to take a hit. That’s the reality. And this is what you need to do about it — pay attention, respond to every review (both positive and negative), address any problems head-on, and ultimately, take control of your online reputation. Here are some crucial pointers that can help.

Hotels & Resorts

Make Your Property’s Services Stand Out

Most hotels and resorts have a myriad of tried-and-true amenities and services that guests have come to expect. Blow dryers, coffee machines, toiletries, continental breakfast — these are all typically par for the course. But many hospitality businesses are kicking their amenity game up a notch and offering complimentary services that get people talking (which is exactly what you want).

Perk Up Your Ears: Campers Are Talking, Are You Listening?

The outdoors is calling, and millions upon millions of U.S. households are heeding the call by camping. In fact, according to the latest North American Camping Report, more than a million new households have started camping every year since 2014. The reasons for this surge aren’t surprising — people are finding they need more balance in their lives and camping provides it. Especially when campgrounds offer the features, attention and care that campers expect. And if a campground is everything they hoped it would be — you can bet those visitors will let people know. In the same spirit, if someone finds issues with a property, that’s going to get out, as well. In an age where reputation is everything, campground owners (and managers) obviously want to go for the former over the latter. Because when those millions of campers are looking for their next camping adventure, you better believe they’ll be asking for recommendations — and poring over reviews.

Custom Marina Experiences for the New Boating Generation

Creating Experiences. Thanks to a new generation of boating enthusiasts, those two words should be imprinted in your mind as the strategy of 2018. At the core, marinas are essentially the same as they were 30 years ago—and by and large, they still accomplish the basics. But with the surge of millennials quickly becoming a major force in the marketplace—as boat owners, boat-share members and watersport lovers—it may be time to consider upgrades that meet their lifestyle and lead to the experiences they crave. Remember, this is the demographic borne greatly from the baby boomer generation, and a lot of them caught the boating bug from their parents. So, the water love is the same—but the difference lies in attitudes. While the majority of boomers looked at boats as trophies (aka: overflowing with bells & whistles), millennials tend to value minimalism—they want a functional, well-performing boat that will get them out on the water, and deliver an amazing experience (i.e. wake boarding, surfing, water skiing).

5 Pointers To Help Bolster Your Marina's Online Reputation

Online reviews can make or break you. Think about that for a moment, because it’s important that you grasp the significance of that fact. Your marina can have an amazing website, a great article in a boating publication, and advertisements running every week—but if your online customer feedback is negative, your business is going to take a hit. That’s the reality. And this is what you need to do about it—pay attention, respond to every review (both positive and negative), address any problems head-on, and ultimately, take control of your online reputation. Here are some crucial pointers that can help. 1. Register Your Marina on Review Sites or Claim Existing Page You can’t receive glowing reviews when guests can’t easily find your business on common review sites. So, here is your first step: Gain Visibility. Concentrate on influential social sites like Google, Yelp, Trip Advisor, andMarinas.com. If your marina isn’t listed yet, add it. We’ve even made it easy for you—just click each link above, and it will take you to that site’s business page. If you ARE listed but you haven’t claimed the listing yet, do it asap. Once you “own” the page, you can respond to reviews, add photos, provide details and control what your potential guests will see.

Spread the Word Through Integrated Marketing: Hotel

When it comes to building and sustaining your customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you need to wonder—what kinds of marketing do you need? The answer is simple: ALL of them.

4 Tips to Make the Most of Your Hospitality Business's Online Reach

Whether you have a resort, hotel, campground or any other public-facing hospitality business, you know how important word-of-mouth is to your reputation. In the 21st century, that legendary phrase “word-of-mouth” is much more far reaching than it was 20 years ago. The traditional meaning is still very much in play — you want guests to be so enamored with their experience that they shout their praises from the rooftops! (Or at the very least, eagerly recommend your property to friends and family.) But that’s only the tip of the iceberg. To make the most of recommendations and impact your reach, you need to get active online. Particularly through social media and review sites. These are crucial tools that can shape your online image, bolster your reputation and reach a sea of potential guests. Imagine the possibilities when you handle it right.

Spread the Word Through Integrated Marketing at your Marina

When it comes to building and sustaining your marina’s customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you need to wonder—what kinds of marketing do you need? The answer is simple: ALL of them. And the secret to making them as impactful as possible is Integrated Marketing.

The Frictionless Solution: Hospitality Success Depends On It

Frictionless. Definition? “Achieve with little difficulty.” One simple word that inspires new goals and ultimately, vast improvements in every facet of your hospitality operation. This is not the trend of the future — it’s the necessity of doing business today, and it’s at the core of what we do at RMS (and have been doing for over 30 years). Adding these types of tools in collaboration with frictionless-focused apps can transform the way your entire hospitality business functions. The payoff is priceless for your staff, your operation and the guest experience, which let’s face it, is your gauge for success.

Crisis Management: Is Your Hotel Prepared?

When guests stay at your hotel, there are a lot of things you know they expect—a clean room, quality Wi-Fi, a large flat screen, comfortable bed, and a friendly staff ready to help if anything’s lacking. Those are the basics in today’s world and properties who want to capture repeat bookings do their best to deliver. But there’s one feature that’s missing from that list and it’s just as fundamental to your guests’ comfort—peace of mind.

Crisis Management: Is Your Campground Prepared?

When guests stay at your campground, there are a lot of things they probably expect — a nice campsite, fire rings, a shower area, dog friendliness, and maybe even Wi-Fi! Those are (becoming) the basics in today’s world and properties who want repeat visits do their best to deliver.

Sustainability

How to Bring Your Hotel Into the Sustainable Age

Environmentalism is on the rise across the globe, and it’s inspiring to see. Both individuals and businesses are getting on the path to greener and more ethical practices—with hospitality, in many cases, at the forefront of that charge. Hilton has dedicated itself to reducing carbon emissions by half and adding zero soap to landfills by the year 2030. Marriott has LEED-certified hotels in development and is implementing climate change strategies to meet goals by 2030, as well. And Starwood Hotels have set goals to see a 30% reduction in greenhouse gas emissions and a 30% reduction in energy and water consumption (per hotel room) by the year 2020. In other words, real change is happening, and guests definitely care. In fact, recent consumer research surveying 72,000 Hilton guests showed 33% of those guests “actively seek out” eco-friendly information on a hotel before booking—and 44% under 25 years old do the same. For those considering putting environmental changes into play at their hotels, those survey results should be encouraging—especially when it comes to attracting guests in the millennial and Gen Z camps.

How to Bring Your Marina Into The Sustainable Age

Environmentalism is on the rise across the globe, and it’s inspiring to see. Both individuals and businesses are finding their way toward greener and more ethical practices, and that definitely includes marinas. Since marinas are right up at the water’s edge, the potential for pollutants entering the water is always high—fuel splatter, boat cleaning products, sewage, trash, and other boating byproducts are often carried into the basin waters by rain or even when maintenance hoses down the docks. It’s a very real problem, but more and more responsible marina owners are taking steps to prevent these contaminants from reaching the water, and in turn, making their facility friendlier to the environment. Adding other energy- and water-efficient features and incorporating savvier environmental facets to your marina will cement your commitment even further. Remember, the new generation of boaters (especially millennials and GenZ) tend to be more environmentally conscious than ever—and showing your green side may be just what you need to capture their attention.

Marketing

The Challenges of Channels — How to Boost Your Direct Bookings

One of the features RMS Cloud offers is “Channel Management” — a way to manage and update all of your Online Travel Agencies (OTAs) details without hiring a third-party manager. We provide this advantage because, whether you love them or not, OTAs like Booking.com, Travelocity and Expedia have carved an important place in the hospitality food chain, and a whole lot of savvy globe trotters zip to those sites the moment travel plans are underway. They definitely fill a niche and offer features that are valuable for travelers, but at the end of the day, the bookings you gain through them cost you — literally. You pay a commission every time someone books a room, campground site, spa appointment and more through those channels, and as the costs add up, it affects your bottom line.

4 Ways to Keep Your Hospitality Staff Motivated (& Happy)

When it comes to your hospitality business’s success, there’s one fundamental guideline you should always abide by — keep your staff happy. If you thought “making guests’ happy” is the more critical goal for your bottom line, you’re not wrong. Guests are your bread and butter. But what you may not be seeing is that your staff is the heart of your business and their satisfaction directly correlates to your guests’ happiness. Their friendliness, proficiency and professionalism impact every aspect of the guest experience, from the moment front desk employees greet visitors to the way the housekeeping staff performs their duties. It all leaves an impression that can make or break your success.

Sustainability

6 Ways to Improve Energy Efficiency at Your Property

Boosting reservations, marketing and enhancing the customer experience are rightfully the platinum trio when it comes to priorities for hospitality businesses. Those are the money-making (and reputation-making) necessities that drive us toward success. But what about the money-saving aspects of our business? Do they deserve our attention, too? Well of course they do. And one of the most basic ways to save money in hospitality is through energy efficiency. According to ENERGY STAR®, American hotels typically spend an annual average of approximately $2,196 per room on energy, which equals out to about six percent of the total operating costs. That adds up significantly and doesn’t even touch the energy and water usage for kitchens, common areas and more. But never fear! There are a number of ways to save on those resources without sacrificing the comfort of your guests or staff — and at the end of the year, you’ll likely see a noticeable savings. Sound good?

Travel Trends

Welcome to the New Normal — Have Pet, Will Travel

People love their pets. There’s no doubt about it. Of the 65% of American households that have pets, about 78% of them take their furry little bundles on vacation with them. And hospitality businesses across the nation have recognized that movement for what it is — a major opportunity. More and more are not only welcoming pets, but they’re catering to them. Big time. And it’s paying off through increased bookings, nice word-of-mouth promotion and, if you do things right, a whole lot of social media mentions. Here are some ideas to help you make sure your hospitality business—from hotels to RV parks—are up to the four-legged task.

4 Ways to Make Your Business the Face of Giving this Season

November has arrived and holiday season planning is well under way at hospitality businesses all over the world. Teams are busying themselves, readying for the annual bookings surge; scrambling to get decorations in order to dazzle upcoming guests; and creating amazing holiday menus to match the glee of the season. But that’s not the only prepping underway. A lot of accommodation businesses across the globe are also preparing to put their Good Deed hats on for the holidays. We’re not talking about the behind-the-scenes philanthropy partnerships that many hospitality chains champion throughout the year (which is worthy of admiration!). Instead, we’re referring to holiday-centric charity efforts that engage your team, your guests, and even area residents. It’s the perfect way to jolly up your place, help the community and boost your public image.

The Talk of the Industry — The Magic of Augmented Reality is Here

Augmented Reality (AR) technology is one of the hotel industry’s coolest, most-wanted attractions. It’s similar to virtual reality — used to bring digital enrichments to a real-world environment. Remember the Pokémon Go hysteria? Niantic Labs developed that masterpiece — and ultimately, it was the world’s first widespread, hugely popular platform for AR. There are a lot of companies out there that provide this technology now — all in different applications that range from games and education to cultural experiences and hospitality solutions. (The latter being our prime focus!) Around the world, hotels are using AR to elevate and enhance their current and potential guests’ experience.

Press Release

RMS Latest Features - RMS - The Hospitality Cloud

At RMS, we’re always moving forward — innovating and improving to give our customers a powerful edge in the industry. With all of that in mind, we’re excited to share our newest features. The addition of these seriously outstanding new elements will be indispensable to a lot of our clients and we can’t wait for you to check them out. New Guest Portal The Guest Portal recently debuted at RMS and promises to be an asset for both guests and your staff. This feature changes the game and delivers a better experience for everyone. Plus, you can customize it to reflect your brand so it fits seamlessly with your business model.

Facebook City Guide — What You Need to Know

In early March of this year, Facebook released its newest attraction — “City Guide,” a review and travel feature that your business just may find useful. The overall theme of Facebook’s City Guide is similar to the popular Four Square app; however, it feels more personalized for the user and more practical for businesses like yours. And once it’s fully rolled out to all users… and extends beyond just the largest metropolitan cities… it could be a nice boon to your marketing efforts. Here’s what makes it different and potentially awesome.