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Guest Experience Management

Deliver Unforgettable Guest Experiences Across Your Properties

The RMS all-in-one property management solution helps you elevate guest satisfaction and grow your business through comprehensive guest experience tools.

Our customer-centric approach ensures your visitors have an enjoyable experience from the moment they book their reservation until long after their time at your property ends - with tools housed in one central solution.


Enhance Your Visitor Experience

Reputation, reservation rates, and revenue are directly influenced by your ability to deliver a remarkable guest experience at your property. Following best practices for guest experience management can get you to the goal, but coupling them with the right technology gets you there faster

RMS PMS is designed specifically for outdoor properties, letting you exceed expectations and enhance your guests’ satisfaction with robust guest experience tools and personalized communication.

Unleash the Power of the RMS Guest Portal

The RMS Guest Portal gives guests the ability to manage their relationship with your property on their own terms. Guests can use this tool to:

The RMS Guest Portal can be customized to your property, so you can determine the level of access guests have and the options they can manage, as well as the look and feel of the portal to fit your brand.

The Guest Portal is a great way to engage guests before, during, and after their stay and improve their satisfaction.

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Thank Your Visitors with Loyalty and Rewards Programs

RMS Guest Rewards is a guest experience management feature that allows you to create your own rewards program that encourages guest loyalty. This tool enables guests to earn points for stays and activities and then redeem points for credits on their accounts. 

You can also streamline the management of your loyalty program with POS and back-office systems integration through the RMS reservation and property management system

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Guest Marketing Tools to Boost Guest Engagement

Communication tools are a key component of all-in-one guest experience software. 

Our Guest Marketing tools let you personalize communication with your guests through every stage of their stay. These tools include:

  • 2-way SMS text messaging
  • Online chat
  • Targeted emails with built-in email templates
  • Drag-and-drop email builder for brand customization
  • Triggered correspondence and segmentation

Guest Marketing tools are ​​fully integrated with the RMS reservation and property management system, improving efficiency for you and your staff as you communicate with guests through their preferred method. Offering upsells, relaying information, resolving issues, and facilitating a memorable experience is easier than ever.

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Learn More About Enhancing the Guest Experience

Although guest experience management isn't always simple, creative problem-solving backed by RMS PMS with integrated guest experience tools allows you to positively impact your property’s reputation, reservation rates, and ultimately, revenue. 

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Discover How RMS Can Unlock Your Business Potential 

Simply fill out the form to see how RMS can help you achieve your business goals and overcome your property’s unique challenges in a personalized demo.

Request a Personalized Demo

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