The RMS all-in-one property management solution helps you elevate guest satisfaction and grow your business through comprehensive guest experience tools.
Our customer-centric approach ensures your visitors have an enjoyable experience from the moment they book their reservation until long after their time at your property ends - with tools housed in one central solution.
The Guest Portal gives guests the ability to manage their relationship with your property on their own terms. Guests can use this tool to:
The RMS Guest Portal can be customized to your property, so you can determine the level of access guests have and the options they can manage, as well as the look and feel of the portal to fit your brand.
The Guest Portal is a great way to engage guests before, during, and after their stay and improve their satisfaction.
RMS Guest Rewards is a guest experience management feature that allows you to create your own rewards program that encourages guest loyalty. This tool enables guests to earn points for stays and activities and then redeem points for credits on their accounts.
You can also streamline the management of your loyalty program with POS and back-office systems integration through the RMS reservation and property management system.
Communication tools are a key component of all-in-one guest experience software.
Our Guest Marketing tools let you personalize communication with your guests through every stage of their stay. These tools include:
Guest Marketing tools are fully integrated with the RMS reservation and property management system, improving efficiency for you and your staff as you communicate with guests through their preferred method. Offering upsells, relaying information, resolving issues, and facilitating a memorable experience is easier than ever.
Although guest experience management isn't always simple, creative problem-solving backed by RMS PMS with integrated guest experience tools allows you to positively impact your property’s reputation, reservation rates, and ultimately, revenue.
Simply fill out the form to see how RMS can help you achieve your business goals and overcome your property’s unique challenges in a personalized demo.