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With over 40 years of global experience, our training and support teams bring first-hand industry knowledge and extensive resources to assist you as a valued RMS user.
Submit a support ticket for technical issues, troubleshooting, or other questions you can’t find the answer to. These tickets are answered according to severity, as defined in our Terms & Conditions.
You can submit a ticket from right inside your database. Just log in and navigate to Support Tickets on the menu at left-hand side of your screen.
The support team provides front-line support for troubleshooting or incident reporting. When you create a ticket or call in, a support team member will respond according to priority level and will escalate to your account manager as needed.
Reach the support team by phone at 858-427-1200 - Option 1.
Our team has worked hard over the years to build a robust library of help articles in our Help Center. Here you can search topics, from the internet booking engine and channel managers to reports, and various troubleshooting tips.
Visit helpcentre.rmscloud.com to search hundreds of topics.
RMS experts host training webinars so your staff can stay updated with the latest features and best practices for utilizing our software effectively. We also offer informative webinars on subjects such as scaling your property and increasing revenue. Keep an eye on your inbox for invitations to these sessions.
Find these recordings & RMS feature overviews on our YouTube page.
RMS is dedicated to ongoing innovation.
We regularly release new features & enhancements, create strong integrations, and listen to your feedback so we can continue to create a product you love. We'll notify you of new releases by email!
We offer additional training opportunities designed to meet the unique needs of your organization.
Just log a support ticket or contact your account manager to discuss your training needs and purchase options.
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RMS University is a series of comprehensive e-learning courses created by our expert training team. Courses may be assigned to you throughout your initial training.
With hundreds of free & paid courses available, RMS University equips your team with advanced skills to maximize the use of RMS software.
Rate Builds: What you charge guests matters. With RMS you can build rates that fit the needs of your property and visitors.
Operations: Every property operates differently, that's why the RMS system empowers users to configure their system to meet their unique needs.
Reservations: The most important part of running an outdoor property is getting and managing reservations.
