RMS North America is backed by 40+ years of experience & most of our training and support staff come from hospitality industry backgrounds. Our comprehensive training and implementation program reflects this expertise & first-hand industry knowledge.
We'll create a custom project plan & schedule training and configuration sessions based on the training package you've selected.
We'll show you how to run your business using our platform, like managing reservations and financial reporting.
We'll transition you to your RMS Account Manager and the Customer Success team.
After Go-Live, our expert Integration Team guides you through setup of any integrations & OTAs you’ve picked out.
We work with you to set up any extra modules you've purchased or activated, like Event Management or Guest Rewards.
We are one of the only reservation and property management providers that offers our clients free 24/7 support.
RMS University is a series of comprehensive e-learning courses created by our expert Training Team to help guide you through using all aspects of the RMS platform.
Examples of courses included:
We support you during the entire training & implementation process, as well as afterwards. Our clients get access to our incredible support team of hospitality experts and a dedicated Account Manager.
After training & Go-Live, you have access to FREE support, an in-database Service Request tool, and numerous resources.
You'll be assigned to an Account Manager for escalations, so you know we've always got your back.
Training & Implementation
Yes! Our training is done remotely, so you can learn from the comfort of your home or office.
Data Migration: First, you'll provide us with the data you've exported into a compliant format from your incumbent system. Next, we cleanse the data and import it into RMS.
System Build-Out: The Training team uses surveys to expedite database configuration.
Access RMS University from our RMS U landing page here: RMS University
Training costs depend on the number of properties you have, the package you select, the connections and OTAs you choose, and any other extras you opt into.