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RMS North America

Training & Implementation  

RMS North America is backed by 40+ years of experience & most of our training and support staff come from hospitality industry backgrounds. Our comprehensive training and implementation program reflects this expertise & first-hand industry knowledge. 


Tailored Training For Success

We take a step-by-step tailored implementation approach for each and every one of our clients.
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We'll create a custom project plan & schedule training and configuration sessions based on the training package you've selected. 



We'll show you how to run your business using our platform, like managing reservations and financial reporting.



We'll transition you to your RMS Account Manager and the Customer Success team.

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After Go-Live, our expert Integration Team guides you through setup of any integrations & OTAs you’ve picked out.

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We work with you to set up any extra modules you've purchased or activated, like Event Management or Guest Rewards.

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We are one of the only reservation and property management providers that offers our clients free 24/7 support. 



What is RMS University? 

RMS University is a series of comprehensive e-learning courses created by our expert Training Team to help guide you through using all aspects of the RMS platform.

Which topics are covered? 

Examples of courses included:

  • Rate Management
  • Correspondence
  • The Guest Portal
  • Financial & Operational Reporting
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How we support you

We support you during the entire training & implementation process, as well as afterwards. Our clients get access to our incredible support team of hospitality experts and a dedicated Account Manager. 

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24/7/365 Ongoing Support

After training & Go-Live, you have access to FREE support, an in-database Service Request tool, and numerous resources.

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Dedicated Account Manager

You'll be assigned to an Account Manager for escalations, so you know we've always got your back. 


Frequently asked questions

Training & Implementation

How long does training take?
Go Live depends on your availability and timely completion of assigned tasks. Depending on the scale of your property, our RMS experts can integrate your current data and onboard your team across 9 sessions in 4-6 weeks. 
Do you offer remote training?

Yes! Our training is done remotely, so you can learn from the comfort of your home or office.

Do you help us build our database?


Data Migration: First, you'll provide us with the data you've exported into a compliant format from your incumbent system. Next, we cleanse the data and import it into RMS. 

System Build-Out: The Training team uses surveys to expedite database configuration.

How do I access RMS University?

Access RMS University from our RMS U landing page here: RMS University

What other learning tools does RMS provide?

RMS has many resources available for onboarding, training, and support to help you get started, including:

As an RMS customer, you can also access 24/7 support with our knowledgeable customer service team. 

How much does training cost?

Training costs depend on the number of properties you have, the package you select, the connections and OTAs you choose, and any other extras you opt into.

Connect with a sales expert today to learn more. 

How do I get help?

During training, contact your Training Specialist. After go-live, you can contact support at 858-427-1200, submit a service request through your database, or reach out to your dedicated Account Manager.