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We're dedicated to driving innovation & listening to our clients so we can continue to build a product they love.
This design refresh makes accessing the RMS Guest Portal smoother than ever by streamlining the login process and removing extra steps.
What's new in the RMS Guest Portal:
Learn more about the Guest Portal and this week's update on our Guest Portal page & in our Help Center articles.
Ready to learn more about your guests and their behavior across all of your properties?
Now, you can view a breakdown of each guest's activity across all properties in your group, including:
Users can only view Guest Statistics for properties on their Security Profile.
Learn more from our Help Center article.
Group Bookings inside RMS are now called Master Bookings to better reflect the impact of further enhancements to Master Booking reservations.
All functionality remains the same; however, you will notice "Master Booking" has replaced the phrase "Group Booking" across the RMS 9+ platform and in our communications and support language moving forward.
Check out our Help Center article here.
Existing and adjusted meal plans appear on the to-do chart for each reservation, allowing your team to dynamically respond to adjustments and deliver meals without a hitch.
Check out our Help Center article here.
Our document and photo upload features allow you to easily request, monitor, and manage everything you need from your guests before arrival. Now, you'll receive notifications straight to your message center every time a guest completes a task needed for their stay.
This helps your team avoid backlogs of work, missing documents, and awkward conversations when your guests arrive by monitoring & reminding them of any outstanding actions ahead of time – all while further improving the contactless check-in experience.
Check out our Help Center article here.
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The Internet Booking Engine is your guest's first impression of your property – and its functionality and streamlined user experience are key to successful bookings. Deliver a smooth booking experience right from your own website with our fully responsive IBE.
Building on RMS's existing fully interactive and customizable IBE, ongoing enhancements are designed to give your guests control over their bookings, preferences, and package experiences at your property.
Check out our Help Center articles here.
Now, you can easily communicate with multiple guests for each reservation. By using our enhanced merge letter feature paired with triggered correspondence and your existing communication strategy, you can now send reservation details, changes, and requirements to any number of guests on a reservation.
Check out our Help Center articles here.
At its core, RMS is built with Enterprise structure and effortlessly efficient management in mind – and these enhancements are no different. In this release, we've improved financial management and accountability, making it easier for you to manage guests and their credits and debts at both individual and enterprise levels based on your property's needs.
Discover our newest partners joining our technology and hardware stack of 550+ innovative industry leaders, directly integrating with the RMS platform at the touch of a button. Whether you're looking to expand your reach by connecting with the world's most popular OTAs, streamline your EOFY processes with accounting support, or make sure your guests have crisp, clean linens at all times – there's a partner to power it with RMS.
SALTO delivers the most advanced, flexible, and secure access control solutions for all types of industry applications, providing higher levels of security through reusable, contactless RFID smart key cards.
The Saflok series by Dormakaba offers Bluetooth Low Energy locks that allow guests to use their mobile devices as their room key to enhance guest convenience and improve operational efficiencies.
Ariane Systems is the world leader in providing self-check-in and out solutions for the hotel industry – making check-in safe, simple, and efficient for every type of property.
Reward your guests for every transaction made at your property with our new Guest Loyalty by Spend rewards program. Expanding on our previous Loyalty by Points offering, you can now configure your loyalty program to accumulate redeemable currency.
Having a real, tangible value associated with your rewards program creates strong brand sentiment and a sense of tangible value for your guests, while helping them envision how they will redeem rewards across your property.
Typically, allotments are created to benefit the property or booking agent by filling particular rooms and offering discounted rates. Now, you can further customize your allotment offering with the additional option to select and make available individual areas in your property.
Configure allotments that meet specific guest requests or drive memorable experiences – whether it's providing a wedding party with views overlooking the ceremony area, or providing conference guests with the shortest commute to meeting and event space.
Encourage guests to stay with you longer and more often by rewarding them with discounts previously not available. Now, you can apply multiple night discounts usually reserved for single, long stay bookings to multiple bookings made in a single transaction – as long as the total nights booked meets your quota.
Check out our Help Center article here.
Keep your guests informed with projected balances that include all requirements, add-ons, transfers, and rates associated with a reservation, calculating the full balance before checkout. Our projected balance tools allows you to include all costs marked against a guests account across their stay, before all charges are posted to their account.
Check out our Help Center article here.
Communicate more efficiently with your guests by using reminders for debit and credit balances, and even automate outreach around loyalty program incentives and birthday rewards. New reminders and triggers include:
Check out our Help Center articles here.
Manage requests for leases, rental agreements, property reports, and insurance certificates, all in one place. Check document statuses, review and approve uploads, and remind guests of requirements without jumping between reservations or leaving the monitored trigger screen.
Learn more about monitored triggers on the Help Center.
With the brand-new Housekeeper Productivity Report, you can view housekeeping "time spent" for each room and task while keeping track of assigned tasks for the day.
Discover more on this and other Staff Portal features in the RMS Help Center.
Expand your package offering and customize rewards, incentives, and bonuses for your guests. You can even nominate which sundry charges can be used as consumption credits and set up package components. These can be allocated to the guest account and consume the credit until exhausted.
Learn more about sundry packages in the RMS Help Center.
Vote for current requests or add your own idea using the RMS Suggestion Box.
