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Product Development

Discover the latest product updates from RMS

We're dedicated to driving innovation & listening to our clients so we can continue to build a product they love. The features below are just some of the 3,000+ new product enhancements deployed to RMS each and every year.

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May 2024 Live Release

Elevate your rewards experience with the newest module in our lineup: Loyalty by Nights

We’ve enhanced our loyalty program options by adding Loyalty by Nights.

This new module enables your guests to earn rewards for each night they stay at your property.

Configure rewards how you want with this module, whether your guests get $25 after staying for seven nights, or $10 for the first two nights they visit your property. You’ll still enjoy the customization you’re used to, including sign-up credits, expiration rules, birthday rewards, and more. 

Revolutionize how you determine booking order with smart room assignments

Streamline your reservation allocation strategy with enhanced controls.

Assign room numbers in bulk and prioritize room assignment with criteria such as units with owner contracts, date of arrival, total length of stay, and date of initial booking. Other new options give you more control over your allocations by enabling you to create more specific rules, like excluding room numbers and categories from auto-assignments or opting to ignore existing booking preferences.  

Enhance the visitor experience with more guest management options in the Guest Portal

We’ve made the Guest Portal even more convenient for you and your guests.

Now, when a guest needs to add another person to an existing reservation, they can do this independently in the Guest Portal. These modifications will still adhere to your maximum guest rules and your guests will see a recalculated balance if additional charges are required. You’ll never miss an added guest since these changes will trigger a Message Center notification.  

Customize your property’s cancellation policies with enhanced fee settings

We’ve added even more options to your Cancellation Policies setup page.

Now, set detailed rules around your cancellation policies, like what percentage fee you’ll charge based on days’ notice given, or if you want a flat cancellation fee to apply to cancellations. Once you’ve configured your policies, your database will prompt staff to review and confirm the fee before processing a cancellation and you can even require staff to leave supporting notes.  

We’ve made significant enhancements to the Tour Desk

Run tours at your property more efficiently with these upgraded controls and exciting new features: 

Check out the following new features in the Tour Desk Module

  • QR codes for easy scanning in of tour attendees  
  • Send automatic tour confirmation emails with new merge fields, including QR codes, tour name, details, pricing, & more 
  • Tour availability and schedule will display while adding a tour to a reservation 
  • Tour details now show up in the In/Out Movements screen, alongside existing crucial in and out activities 
  • While booking a tour, the date will match the arrival date on your guest’s booking 
  • Restrictions you’ve configured in the Control Panel now appear in Tours Desk too 
  • You’ve got more controls while creating tours, including increasing or reducing capacity, overselling, and stop selling 
Conveniently refresh your property’s room clean statuses during the Night Audit

Complete one action with multiple results by configuring room status updates to take place during the Night Audit.

While processing the Night Audit your room statuses can automatically refresh according to your preferences, like Vacant Dirty rooms switching to Vacant Clean. You can even configure the status of rooms that have been empty for a set number of days to switch to the new status of your choice.  

 

The Latest Innovations

RMS has a new integrated partner: Vrbo

MARCH

RMS is proud to announce our successful integration with Vrbo - the globally renowned vacation rental marketplace that caters to families and friends looking for standalone properties to share with only those closest to them.

Discover how this partnership can unlock new revenue horizons for vacation rental property managers like you. 

Read more about this integration on our blog.

Ready to start listing your property with Vrbo? Get started here. 

Vrbo Bubble

 

Meet our new access control partner: RemoteLock

FEBRUARY

RMS has now partnered with RemoteLock, simplifying remote access management for properties worldwide.

Say goodbye to keys and hello to smart access control. RemoteLock’s universal access control platform offers the convenience and control that hosts need to manage access to their properties while sparing their guests the inconvenience of coordinating precisely-timed key exchanges. 

Automate property access and eliminate the hassle of keys for good with RemoteLock today by accessing the Module Market from your database.

 

 

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2023 Enhancements

Our enhanced email campaign builder has arrived

NOVEMBER

We are thrilled to announce our refreshed email Campaign Builder tool. Designed to make your communication efforts smoother and more effective, this refresh will take your guest communication to the next level.

Updates include:

  • Streamlined email creation: A user-friendly interface makes it easier to craft engaging, personalized messages for your guests.
  • Greater control over layout: With full control over each email layout, tailor messages and structure to match your property's branding and design.
  • Personalized content: Customize your content to create more engaging emails that resonate with your guests on a personal level and enhance their stay.
  • Unlimited design options: Whether you prefer a sleek, modern look or want to add a unique touch, our design features provide the flexibility you need.
  • Enhanced branding: Reinforce your brand identity by incorporating your logo, color scheme, and other branding elements into your email campaigns.

    Learn more about the new campaign builder in the Help Center.
 
 

EDM Bubble People_RMS-1

 

Enhanced Rate Recalculation rules are available now

SEPTEMBER

 
We've updated the rules and prompts around Rate Recalculation. The new rate recalculation rules are determined by whether you post Nightly Rates or Total Rate and if any Rate Overrides exist on the reservation being modified. 

The new behavior is outlined in the Rate Recalculation Help Center Articles.

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Staff has more booking visibility with these convenient features

SEPTEMBER

Now your staff can create bookings directly from the interactive map inside of Quick Quote, our tool that enables you to quickly search, quote, and compare availability across properties, categories, & rate types. Just open Quick Quote, filter for what you need, and click the map icon for easy, visual booking options.

Learn more about Quick Quote Interactive Map bookings in the Help Center.

We’ve added photo icons to the Quick Quote screen to let your staff know which categories have accompanying images. If an image icon appears next to a category, your reservation staff can simply click on it and view the images, giving them a visual idea of whether this spot meets the needs of the guest.

Learn more about Quick Quote photos in the Help Center.

RMS Bubble Person - QQ Map

 

Let guests book from inventory groupings on OTAs

SEPTEMBER

Now, when a guest goes to book a room online, they can choose their room preference, and make a booking for the available room or site type within an inventory grouping category. Group two or more site types into a single inventory category to optimize booking for similar site or room types. This single category can be pushed out to OTAs under one rate (you’ll be able to pick one of the sites or rooms to control the rate).

Check out our Help Center article for more on this update.

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Pencil reservations are automatically confirmed with a deposit payment

SEPTEMBER

We’ve simplified the process of converting a pencil reservation to a confirmed booking upon payment by reducing the steps previously required. Now, once your guest has paid the deposit on a pencil booking in the Guest Portal it’s automatically converted to a confirmed reservation, removing this step for your staff. If a deposit isn’t paid, the pencil booking will expire as usual according to your set expiration rules.

Learn more about this in the Help Center.

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Create custom terms & conditions in the Guest Portal

SEPTEMBER

We're giving you more control over your pre-check in requirements by including five customizable terms & conditions fields. With up to 180 characters for each field, you can now ask your guests exactly what you want during the pre-check in process.

Check out our Help Center articles for more on this update.

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Track department to-dos using traces within RMS

SEPTEMBER

This feature lets you make templates assigned to specific staff departments, such as Accounting, Housekeeping, or Reception, that serve as traces, or internal to-dos. Within these templates you can create a title, detailed description of the trace, due date, whether this task repeats, and more. View the Traces Report to monitor or review all Traces for a selected date range per department, template, or user.

Learn more about traces in the Help Center.
 

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Let owners use their FF&E account to pay third-party invoices

SEPTEMBER

If your property utilizes Owner Accounting with a Furniture, Fixtures, and Equipment (FF&E) account, you can now pay third-party invoices using the funds within that account. Now you’ll see your FF&E balance in a designated column on the third-party payment screen within the RMS database, and upon payment you’ll be prompted to either apply these funds or the owner income funds to the invoice.

Check out our Help Center articles for more.
 

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Set automatic booking holds to complete area tasks

SEPTEMBER

We’ve created departure blocks so you don’t have to worry about areas being booked before your required cleaning and inspection tasks have taken place. Now you can configure certain rooms to automatically be blocked from bookings for a specified number of days after a guest’s departure, giving your team ample time to ready the room for the next arrival. If the room is ready before the set number of days passes, simply remove the block. 

Learn more about this in the Help Center.

Check out our Help Center articles for more.
 

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Sell passes on your IBE & in the RMS Passes Portal

SEPTEMBER

We’ve created a property-level module that lets you sell day-use & annual passes on the Internet Booking Engine (IBE), in the Guest Portal, as well as within RMS in the Passes Portal. These passes can be configured to work with your boomgates, so your pass holders have access to your property on the days that correspond with their pass purchase. Upon purchase, your guests will receive a triggered correspondence with confirmation details, the boomgate code (if applicable), and their receipt.
 
Learn more in our Help Center article.

 

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Send automatic renewal reminders to your passholders

SEPTEMBER

Now you can set triggered correspondences to automatically remind your annual and seasonal passholders to renew their memberships. You can configure this to remind passholders a specific number of days before expiration or set it to notify them after their pass expires, whichever option suits your property’s needs.

Learn more about this in the Help Center.

 

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Travel Agents can make payments in the Corporate Portal

SEPTEMBER

Travel agents can now make payments in the Corporate Portal with properties that use these payment gateways: Windcave, Razor Pay, and Worldline. Let Travel Agents and Companies make payments on the Corporate Portal while making reservations and paying off existing invoices across multiple reservations. You can turn this functionality on and off, according to your property’s unique needs.  

Check out our Help Center articles for more.


 

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We've partnered with Goki Smart Locks for keyless access

SEPTEMBER

We’ve partnered with Goki Smart Locks to enable properties to generate smart keys and PINs for a keyless check in experience. Goki can now also read your guest’s check-in status, and deliver the smartkey and PIN based on whether the guest has paid their required balance, if the room is ready, and if the reservation has already been checked in.

Learn more about this in the Help Center.


 

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Set Control Panel Restrictions for your hourly rates

SEPTEMBER

Not only can you view and manage hourly rates in the Rate Manager, now you can set restrictions in the RMS Control Panel, including minimum hours, available dates, available hours during the day, and more.

Check out our Help Center articles for more on this update.


 

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Booking slips just got easier

SEPTEMBER

We’ve enhanced the booking chart for marinas so that now when you hover over a reservation or area and the booking category is a dock, sections will populate in the data window for boat length, width, type, and draft.
 
Check out our Help Center article for more info.
 

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Collect more guest info during Guest Portal pre-check in

SEPTEMBER

You now have more options in the Guest Portal when it comes to information collection during pre-check in. We’ve added the option to require passport photos & full names for additional guests, acknowledgement questions with up to ten yes/no questions (with a notification to the Message Center enabled by response type), and up to five custom Terms and Conditions. 

Learn more about this in the Help Center.
 

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Get more automation with new charge redirection features

SEPTEMBER

Charge redirection can now be set against the rate and configured for a Travel Agent, Company, or Channel to automate billing requirements.
 
 
Read our Help Center articles for more on this feature.
 

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Refunds just got simpler

SEPTEMBER

Refunding receipts just got easier with the ability to apply reversals to refund the total value of the receipt without the extra steps of voiding or assigning a credit note against the charges you’d like to refund. 

Learn more about this in the Help Center.
 

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Express checkout is now available in the Guest Portal

SEPTEMBER

Using SMS or email, send your guests a direct link to the payment screen on the guest portal for a quick check-out experience. From this link, your guests can view & sign their statement (which will save to their reservation on your end) and complete their final payment. 
 
 
Check out our Help Center article for more on this feature.
 

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Streamline Front Desk Upsell Opportunities

SEPTEMBER

When there’s an upgrade opportunity available on a reservation, you'll see a clickable icon with customizable offer details to help you upsell a room or site to your guest. Preconfigure upsells as a percentage of the rate or choose a flat upgrade rate. Since these charges can be assigned their own unique GL code, our system makes it easy to track and report on revenue attributed to upgrades. 
 
 
Learn more about Reservation Upgrades and Category Upgrade Offers in our Help Center articles.
 

RMS Bubble_Room Upgrade

 

Introducing our new smart meter partners

APRIL

Are you still manually reading your meters? We have smart meter partners who can do the heavy lifting for you and your marina or RV guests, with real-time meter reads that feed into your RMS database. With this technology, your guests can remotely switch their meters on and off, spending more time with their family and not in your office.
 
 
 

smart meters

 

The Guest Portal has a new look & feel

MARCH

This design refresh makes accessing the RMS Guest Portal smoother than ever by streamlining the login process and removing extra steps. 


What's new in the RMS Guest Portal:

  • Setting passwords & logging in with reservation details is no longer required
  • Guests will log in with their email or phone number & will receive a secure, one-time access code to verify their identity
  • Once logged in, the Guest Portal stays the same — the features your guests love will remain right at their fingertips

Learn more about the Guest Portal and this week's update on our Guest Portal page & in our Help Center articles.


 

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An efficient new rate feature is now in Beta

FEBRUARY

Check out this latest feature upgrade — overriding multiple rates at once — available to Beta users now and coming to everyone later this spring. 

 

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2022 Enhancements

Guest statistics are now inside the client record

DECEMBER

Ready to learn more about your guests and their behavior across all of your properties?

Now, you can view a breakdown of each guest's activity across all properties in your group, including:

  • The properties they've visited & date of stay
  • Redeemed rates & room types
  • Number of visits & total revenue for each guest

Users can only view Guest Statistics for properties on their Security Profile.


Learn more from our Help Center article.

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Group bookings are now master bookings

OCTOBER

Group Bookings inside RMS are now called Master Bookings to better reflect the impact of further enhancements to Master Booking reservations.

All functionality remains the same; however, you will notice "Master Booking" has replaced the phrase "Group Booking" across the RMS 9+ platform and in our communications and support language moving forward.

Check out our Help Center article here.

Feature 4 - Allotment Categories

 

We've got new booking management features

OCTOBER

  • Easily view rates with the new column view on the master reservation screen
  • Clearly see default rates when dragging & dropping on the booking screen
  • Add-ons automatically adjust when reservations are extended
  • Conveniently convert any confirmed reservation to a pencil reservation
  • Perform room moves for interconnecting reservations without hassle

 

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Now there are even more housekeeping management features

OCTOBER

  • Stay on top of tasks with each room clean status clearly visible on the job screen
  • Keep track of current in-progress cleans and staff movement around the property
  • Easily view which staff are on leave across individual properties
  • Let staff pause in-progress cleans and track activity in housekeeping lists
  • View maintenance screens right away upon login

    Don't forget! Housekeeping staff will now log into RMS 9+ (rather than a separate portal) using their housekeeping credentials.

    Learn more here. 

    Check out our Help Center articles here.

Housekeeping Reports_clean

 

Embrace flexibility with enhanced meal plan customizations

OCTOBER

Existing and adjusted meal plans appear on the to-do chart for each reservation, allowing your team to dynamically respond to adjustments and deliver meals without a hitch.

Check out our Help Center article here.

Product Update 2209_Feature 4_Meal Plans

 

Stay informed with pre-check-in alerts and central management

OCTOBER

Our document and photo upload features allow you to easily request, monitor, and manage everything you need from your guests before arrival. Now, you'll receive notifications straight to your message center every time a guest completes a task needed for their stay.

This helps your team avoid backlogs of work, missing documents, and awkward conversations when your guests arrive by monitoring & reminding them of any outstanding actions ahead of time – all while further improving the contactless check-in experience.

Check out our Help Center article here.

Product Update 2209_Feature 3_Pre-Check-In Alerts (1)

 

We added new IBE features to improve the booking experience 

OCTOBER

The Internet Booking Engine is your guest's first impression of your property – and its functionality and streamlined user experience are key to successful bookings. Deliver a smooth booking experience right from your own website with our fully responsive IBE.

Building on RMS's existing fully interactive and customizable IBE, ongoing enhancements are designed to give your guests control over their bookings, preferences, and package experiences at your property.

  • Areas marked as dirty can now be made unavailable to guests in real-time when booking via your IBE
  • Guests can now book facilities across multiple dates and reservations, based on property configurations and availability
  • Enable multiple rate options and configurations for group bookings made via your IBE

Check out our Help Center articles here.

RMS 2210 Live Release_IBE_op

 

Reach more than just the primary guest on a reservation 

OCTOBER

Now, you can easily communicate with multiple guests for each reservation. By using our enhanced merge letter feature paired with triggered correspondence and your existing communication strategy, you can now send reservation details, changes, and requirements to any number of guests on a reservation.

Check out our Help Center articles here.

Product Update 2209_Feature Image 1_Group Details

 

Supporting Global Enterprises 

OCTOBER

At its core, RMS is built with Enterprise structure and effortlessly efficient management in mind – and these enhancements are no different. In this release, we've improved financial management and accountability, making it easier for you to manage guests and their credits and debts at both individual and enterprise levels based on your property's needs.

  • Create client accounts across properties
  • Assign and manage credit transfers
  • ACH files for direct debits & credit card processing
  • Aged debtor vs credit limit reports
  • Add credit limits to guest profiles
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Introducing Our Newest Integrated Partners

OCTOBER

Discover our newest partners joining our technology and hardware stack of 550+ innovative industry leaders, directly integrating with the RMS platform at the touch of a button. Whether you're looking to expand your reach by connecting with the world's most popular OTAs, streamline your EOFY processes with accounting support, or make sure your guests have crisp, clean linens at all times – there's a partner to power it with RMS.

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SALTO delivers the most advanced, flexible, and secure access control solutions for all types of industry applications, providing higher levels of security through reusable, contactless RFID smart key cards.

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The Saflok series by Dormakaba offers Bluetooth Low Energy locks that allow guests to use their mobile devices as their room key to enhance guest convenience and improve operational efficiencies.

 

2210 Live Release_Partner_Ariane_op

Ariane Systems is the world leader in providing self-check-in and out solutions for the hotel industry – making check-in safe, simple, and efficient for every type of property.

Create loyalty programs that translate into real value

AUGUST

Reward your guests for every transaction made at your property with our new Guest Loyalty by Spend rewards program. Expanding on our previous Loyalty by Points offering, you can now configure your loyalty program to accumulate redeemable currency.

Having a real, tangible value associated with your rewards program creates strong brand sentiment and a sense of tangible value for your guests, while helping them envision how they will redeem rewards across your property.

Feature 7 - Guest Loyalty by Spend

 

Create unforgettable experiences with customized allotment areas

AUGUST

Typically, allotments are created to benefit the property or booking agent by filling particular rooms and offering discounted rates. Now, you can further customize your allotment offering with the additional option to select and make available individual areas in your property.

Configure allotments that meet specific guest requests or drive memorable experiences – whether it's providing a wedding party with views overlooking the ceremony area, or providing conference guests with the shortest commute to meeting and event space.

Google Hotel Ads_Users 1

 

Reward guests for booking multiple stays in a single transaction

AUGUST

Encourage guests to stay with you longer and more often by rewarding them with discounts previously not available. Now, you can apply multiple night discounts usually reserved for single, long stay bookings to multiple bookings made in a single transaction – as long as the total nights booked meets your quota.

Check out our Help Center article here.

Feature 1 - Multiple Nights

 

Let your guests view their projected balances

AUGUST

Keep your guests informed with projected balances that include all requirements, add-ons, transfers, and rates associated with a reservation, calculating the full balance before checkout. Our projected balance tools allows you to include all costs marked against a guests account across their stay, before all charges are posted to their account.

Check out our Help Center article here.

Projected Invoice Balances

 

Set up balance reminders & loyalty triggers

AUGUST

Communicate more efficiently with your guests by using reminders for debit and credit balances, and even automate outreach around loyalty program incentives and birthday rewards. New reminders and triggers include: 

  • Debit Balances: Remind guests to pay outstanding invoices when target balance is reached.
  • Credit Balances: Re-engage with guests and encourage them to use the credits on their accounts.
  • Loyalty Sign-on: Reward guests for joining your loyalty program with custom incentives.
  • Birthday Vouchers: Send your guests a custom voucher or discount to redeem for their birthday.


Check out our Help Center articles here.

Balancy and Loyaly Triggers

 

Enjoy an expanded Monitored Trigger screen

AUGUST

Manage requests for leases, rental agreements, property reports, and insurance certificates, all in one place. Check document statuses, review and approve uploads, and remind guests of requirements without jumping between reservations or leaving the monitored trigger screen.

Learn more about monitored triggers on the Help Center.

Monitored Trigger Screen-1

 

Access enhanced housekeeping reporting

AUGUST


With the brand-new Housekeeper Productivity Report, you can view housekeeping "time spent" for each room and task while keeping track of assigned tasks for the day.

Discover more on this and other Staff Portal features in the RMS Help Center.

Housekeeping Reports_clean

 

Offer expanded custom sundry packages

AUGUST

Expand your package offering and customize rewards, incentives, and bonuses for your guests. You can even nominate which sundry charges can be used as consumption credits and set up package components. These can be allocated to the guest account and consume the credit until exhausted.

Learn more about sundry packages in the RMS Help Center.

Feature 10 - Sundries as Consumption

 

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Want to request a feature?

Vote for current requests or add your own idea using the RMS Suggestion Box

 

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