With the rush of new year activities over, there’s no better time to plan for the months ahead to make this year your property’s best yet. The strategy? Making the most of your property management system to maximize revenue, capture more bookings, and increase guest satisfaction. Here are three key ways to achieve your goals in 2019. BRING IN THE MONEY The best property management systems are packed with features that can not only help you streamline tasks like bookings and payments, but actually help you make money. The Dynamic Pricing feature built into RMS is a great example. Some hotels find it complicated and time consuming to change rates throughout the year, leaving them stuck with a flat rate model. Flat rate pricing may be easy, but will cause you to miss out on revenue growth opportunities.
As the world considers a post-COVID-19 future, many hoteliers are realizing that even as travel returns, the hospitality industry will not be conducting business as usual. Adapting to a new normal will be a challenge and an opportunity for hoteliers to reevaluate the systems and resources they currently have in place and make changes that will set them up for success long-term. Here are seven steps hoteliers can take using their property management system (PMS) to make the path to recovery easier.
Most hotels and resorts have a myriad of tried-and-true amenities and services that guests have come to expect. Blow dryers, coffee machines, toiletries, continental breakfast — these are all typically par for the course. But many hospitality businesses are kicking their amenity game up a notch and offering complimentary services that get people talking (which is exactly what you want).