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America's Best Campground implemented the RMS North America platform in March 2024 after working with another platform for nearly a decade. Under new leadership, the team quickly realized the existing setup was limiting and expensive - even charging a 4-8% fee for each reservation. They needed a solution that could streamline bookings in a cost-effective way, save staff valuable time, and create better guest experiences.
With our old system, we spent too much time on manual tasks. For instance, reporting and accounting were labor-intensive because the system lacked the necessary integrations. This took us away from improving guest experiences and expanding our promotional activities which meant we were losing out on potential revenue.
Austin Sanders | Office Manager, America's Best Campground
Once equipped with RMS' all-in-one solution, America's Best Campground saw an immediate difference in reporting ease, guest communication, and engagement in campground activities. After an implementation period of thorough training and support from RMS, America's Best Campground can now manage bookings across multiple OTA calendars, take advantage of hundreds of integrations, and market to campers through enhanced email communication and two-way text.
RMS Guest Marketing tools like 2-way SMS text, targeted emails, and triggered correspondence improve efficiency for your staff and help facilitate more memorable guest experiences.
Glean insight into your property's performance with access to a full suite of reports, including financial and statistical data to help inform decision-making.
With over 550 integration partners, you have the tools to gain more flexibility and control over your property. From POS and channel management to OTA, revenue management and more, RMS has a robust partner network for everything you need.
Prepare your staff for success with RMS' 24/7 support, and online platform with self-directed training courses, an extensive help center library, and online resources like blogs, articles and webinars.
I would absolutely recommend RMS to other campgrounds - in fact, I already have. After spending nearly a year participating in demos for other solutions in the market, it was clear that RMS was the only platform that hit all the points. My biggest advice is to take your time and look for a partner who truly checks all the boxes. Every park has different needs, but you'll know the right solution when you see it. For us, it was RMS.
