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Guest Experience

Enhancing the Guest Experience at Your Outdoor Property

When it comes to hospitality, the guest experience directly impacts a property’s reputation, reservation rates, and ultimately, the revenue at the property. While exceeding guest expectations may not always be easy, out-of-the-box thinking supported by a reservation management system can leave campers and boaters raving about their experience.

Here are some key considerations to ensure true customer satisfaction that can drive your property to success.

RMS Difference_Guest Features_Reflections

Table of Contents

  • Chapter 1: Make Sure Your Property Is Accessible
  • Chapter 2: Engage With Your Guests
  • Chapter 3: Maximize the Customer Experience Through Unique Entertainment
  • Chapter 4: Continuous Staff Training
  • Chapter 5: Guest Communication
  • Chapter 6: Trends & Technology
  • Chapter 7: How To Measure Guest Experience
  • Chapter 8: Differences in Guest Experience by Property Type

Chapter 1: Make Sure Your Property Is Accessible

Each guest deserves a great experience, which means you should consider making your outdoor property welcoming to everyone.

Make It Kid-Friendly

According to Statista, 54% of those who camped in 2020 had children with them. Including some kid-friendly activities can not only improve the guest experience for younger campers, but it can also make your campground offerings feel well-rounded while providing memorable experiences for the whole family.

Activities and options to make your campground kid-friendly include: