Twin Creeks Marina offers premier waterfront living on the gorgeous Tim Ford Lake situated in Winchester, Tennessee. The property offers full amenities, including bays for boats, a full range of water vehicles for rent, and an exquisite store that fulfills all shopping needs for a day out on the lake. The scenic lake location has state-of-the-art designed buildings, access to outdoor walks, and restaurant dining.
Twin Creeks needed an adaptive solution that could support their diverse lake amenities and uphold the luxury accommodation offering across the property. The previous provider lacked depth in offering flexible software that could easily integrate guests into a cloud-based solution for transparency and communication among guests. Further, they identified that they needed a PMS provider that could offer Internet Booking Engine (IBE) solutions for booking amenities such as boats and jet skis.
When we integrated RMS, it gave me the ability to cross-train employees and I only had to be fluent in one software platform.
Tim Jefferies, Property Manager
RMS’s dynamic property management system has allowed Twin Creeks to advance their marina and lakeside accommodation by implementing contactless guest-facing features with a cloud-based solution. RMS's Guest Portal allows Twin Creeks guests to self-manage their bookings and use contactless check-in/out software. Twin Creeks benefits from key RMS features that help to manage bookings, increase occupancy, and simplify rate changes with an automated rate manager.
RMS provides a digital guest portal that tracks and manages bookings, contactless check-in and out, and allows secure payments, making daily workflows seamless.
Our fully interactive and customizable IBE has given Twin Creeks control over direct bookings in real-time and has significantly reduced their OTA costs.
With RMS, I know they’re always looking down the road. They continue to improve the update the platform. It seems like there’s always a new feature coming out and that was important to me when looking for a vendor.
RMS and Twin Creeks have established a prosperous partnership that has increased business efficiencies and customer satisfaction. The RMS team has brought new standards to the Twin Creeks team and provided high-level customer support when delivering real-time contactless solutions. Since Twin Creeks joined RMS’s property management software, they have increased overall customer satisfaction and supported staff with key training. With RMS, Twin Creeks now has access to cloud-based software that can seamlessly integrate all their amenities and accommodation in one centralized area.