Beyonder Camp and its parent company, Happy Camper Capital, are on a mission to reinvent the way we get away, with a focus on building legacies. They are a family of outdoor lovers who wanted to bring camping and connection to the masses. They believe in getting outside, exploring our backyards, fostering relationships with family, and making new friends.
Beyonder Camp implemented the RMS North America platform across its three campgrounds in May 2022 after working with several competitors in the space. The team quickly realized that the other solutions were limited in accounting, reporting, guest communication, and OTA channel management capabilities. Beyonder Camp was limited by the features they had with other solutions and needed a platform that could work for multiple property types like marinas and motels, offer increased data and visibility, and support future growth plans.
The software we were using before RMS felt completely outdated. We didn’t have any of the real metrics we needed, the accounting was incredibly cumbersome to use, and the reporting was incorrect. Because we had that learning opportunity in navigating sub-par solutions, we knew exactly what we were looking for, and RMS was it.
Once equipped with RMS’s enterprise solution, Beyonder Camp saw an immediate difference in efficiency and visibility. After a seamless training and implementation period, its three campgrounds, Sleepy Hollow, Rising Sun, and Lazy Acres, now take online reservations, communicate with guests via triggered correspondence and a dedicated portal, and report on all the metrics driving business operations. Each property is now equipped with mobile check-in capabilities, and provide guests with the ability to sign park waivers and rules before arrival. Leveraging RMS’s platform for marinas, Beyonder Camp is also working behind the scenes to set up a new property that will take dock reservations.
A full suite of reports, including financial and statistical data, enables businesses to gain insights into their property’s performance to help inform decision-making.
The RMS Guest Portal empowers guests to track and manage reservations, check-in and out with their mobile device, communicate directly with the property, print or email statements, and make secure payments.
Staff is set up to succeed with RMS’s 24/7 support, an online platform with self-directed training courses, an extensive help center library, and online resources like YouTube videos, blogs, articles, and webinars.
Having an all-encompassing solution in one package is extremely powerful, particularly with our growth plans. RMS offered the structure and software in one enterprise solution, and now we have a new level of visibility into our data, income, and reservations.