As a multi-property business owner, you’re likely always looking for ways to improve operations, utilize data, and advance your outdoor hospitality business. By finding a hospitality reservation software that works for your properties, you can seamlessly manage everything in one place.
Here are three ways a reservation management system can help you organize your multi-location operation, provide you with a holistic insight into your data, and show you opportunities to improve the guest experience:
Just because your properties are in different locations doesn’t mean your data has to be. Keep track of all your properties’ reservations together — no matter if guests book your location in Virginia or California.
By combining reservations, guest experience tools, operational efficiency systems, marketing, revenue management, and more into one platform, you are able to function with a hospitality ecosystem that allows you to synchronize business processes rather than just location processes.
In addition, a cloud-based reservation management system allows you to organize and track all of your information in a single place, allowing you seamless access to all of your property data no matter where you are.
With an all-in-one reservation management system, you’ll be able to better understand your customers’ preferences. From frequent requests to dietary restrictions, any previous information your guest has given you can be used to prepare for their next visit and delight them during their stay at any of your properties.
A reservation management solution gives you the ability to track these preferences across locations and share that knowledge with other staff so everyone can be better informed when serving each guest. By preparing ahead of time and accommodating their preferences and needs, you’ll show guests that you truly care about their experience with your property.
In addition, people will know what to expect from your brand no matter which property they’re visiting. When you streamline your business processes by utilizing one tool, guests can see uniformity in your company and develop loyalty to the entire brand, not just a single location.
A streamlined solution provides you with valuable business insights and reporting that help you increase your bottom line, improve profitability, and save time for your team.
Some tools, like ours at RMS, provide robust reporting tools that allow you to view over 150 reports, including:
Access to this data allows you to find and remedy inefficiencies, improve gaps in your expenses, and manage revenue data for all of your properties — helping you maintain an operational excellence mindset for your business.
For example, Sunland RV Resorts, with properties in California and Florida, was able to monitor expenses and catch utility irregularities. Advanced reporting through RMS’s property management system provided them with a holistic view of their properties’ data and prevented them from losing over $96,000 in utility bills.
The right reservation and property management software has the ability to provide you with interconnected operations, allowing you to streamline processes, save time, and increase profitability across multiple properties, no matter where they’re located.
In other words, the right management system can help you work toward operational excellence. It allows you to compile insights and create an incredible, repeatable and scalable experience for both your staff and guests — but that’s just the beginning. In addition, you can improve your business in other ways, including by:
Download our e-book today to learn more about the next steps towards achieving operational excellence and explore how the right reservation and property management system can improve your day-to-day operations.